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2022-11-08 15:57
China
The withdrawal rate is too slow, and the liquidation rate is too high (the spread fluctuates greatly).
[Object]
FOREX.com FOREX.com
[Issue]

Others

[Requirement]

compensation

[Amount]

$2,680(USD)

[Time]

77day20hour

2023-01-25 12:17
China
2022-12-26 12:07

Reply

The problem has been dealt with according to relevant procedure. Please reach out to the official customer service or account manager of FOREX.com, if you have any questions.

2022-11-09 14:05
Hong Kong China Hong Kong China

Contact Broker

2022-11-09 11:50
Hong Kong China Hong Kong China

Verified

2022-11-08 15:57
China

Start Mediation

The withdrawal rate is too slow, and the liquidation rate is too high (the spread fluctuates greatly). The withdrawal has not arrived in the account for four days! Margins will be liquidated if it is greater than 100%! As shown in Figure 1, the withdrawal has not yet reached the account. As shown in Figure 2 and Figure 3 at the same time, the spread has slipped and the position has been liquidated.

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