YISHUIHAN14641
2022-09-09 16:28
China
让客户异常爆仓，不负责排查，以各种理由搪塞
[Object] 
ZFX
[Issue]
Others
[Requirement]
compensation
[Amount]
$30,000(USD)
[Time]
70day1hour
YISHUIHAN14641Solved after user's confirmation
2022-11-18 17:47
China
ZFXReply
2022-11-11 10:38
United Kingdom
Reply
The customer's order reached the point level of liquidation. Now we reach out to the customer.
WikiFX Overseas Customer ServiceContact Broker
2022-09-09 19:29 
Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2022-09-09 16:59 Hong Kong China
Hong Kong ChinaVerified
YISHUIHAN14641Start Mediation
2022-09-09 16:28
China
Start Mediation
山海证券，让客户账户异常爆仓，我让山海证券排查我爆仓时那9个订单的爆仓原因，根据我自己的测算，爆仓点位并未达到，山海证券未认真直接把系统的爆仓数据给出来，说我爆仓，第二次回复，直接我交易的三个品种近期流水发过来，说我有爆仓的风险，完全牛头不对马嘴，当时我是准备入金的，现在出了问题他们的客服服务态度极差，多打几次电话把电话接起来直接放在旁边闲聊！
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