YOULONGGONGZI
2022-09-04 10:11
China
盘面卡顿，滑点严重，自动平仓，
[Object] 
FOREX.com
[Issue]
Scam
[Requirement]
compensation
[Amount]
$5,770(USD)
[Time]
54day23hour
YOULONGGONGZIResolved
2022-10-30 08:40
China
FOREX.comReply
2022-09-30 08:33
United States
Reply
The problem has been dealt with according to the relevant procedures. Please reach out to the official customer service or the account manager of FOREX.com for help, if you have any questions.
WikiFX Overseas Customer ServiceContact Broker
2022-09-06 10:24 
Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2022-09-06 08:37 Hong Kong China
Hong Kong ChinaVerified
YOULONGGONGZIStart Mediation
2022-09-04 10:11
China
Start Mediation
1.平台之前从未卡顿，但自从2022年7月左右以来（嘉盛升级成中文支持后）平台就开始出现卡顿，咨询客服，客服竟然让再往账户入金才能保证交易系统顺畅不卡顿，怀疑是后台故意为之。 2.经常性设置好保本损后，系统平仓时竟然有亏损，客服让发问题到邮件，发完再就没信儿，还是我追问才回复了一下，回复理由很牵强不满意。 3.7月份我查看账户，明明有钱，但是账户金额显示0元。 4.9月2日，我的单子全部是锁单，未设止盈止损，但是系统竟然给我自动平仓了，损失惨重，联系客服半天不回，最后回复也总是说抱歉，没有解决实际问题。
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations