XMReply

2022-10-13 10:58

Cyprus

Reply

Dear customer, first of all, thank you for choosing and supporting XM. With respect to your complaint, we have conducted a thorough investigation and made the replies as follows: in terms with your MT4/MT5 trading account, we confirm after checking that your 24 orders were closed by EA with records from your trading log and screenshot of trading software. We will send the relevant screenshots to your registered email. Finally, thank you again for your understanding and support. If you have any questions, please feel free to visit XM official website https://www.x1m1global.net/cn/, and click into the Online Service in the upper right corner of the page to enjoy the service. XM provides 24 hours online customer service support from Monday to Friday, and is pleased to serve you. Have a good day.

1057188924Supplemental Materials

2022-09-01 09:45

China

Supplemental Materials

I made a mistake that it's 1,065 US dollars rather than 10,650 US dollars. I ask the platform to compensate me 1,065 US dollars.

1057188924Start Mediation

2022-09-01 09:44

China

Start Mediation

XM平台吃相太难看，把我两个账号的浮亏单全部平仓了，导致我两个账号亏损10651美金，半夜趁别人睡着做这种事，难道在你们平台真的没有王法吗，我要求平台赔偿我的损失