FX3326811542
Severe Slippage
2020031816211517242
$200(USD)
109day1hour
FX3326811542Resolved
FOREX.comReply
Reply
The problem has been recorded, please call the account manager for help.
FX3326811542Supplemental Materials
Supplemental Materials
The platform still tried to shirk its responsibility by sending an email that the position was closed coercively because of an insufficient margin. And they also did not refund the money required. The problem was largely caused by the large spreads provided by FOREX.com. A spread up to 350 exceeds significantly the normal level, and even a potential spread occured in a holiday is beyond the general expanding range too. Thus the large spread equates to that the platform embezzles customer's money maliciously.
WikiFX Overseas Customer ServiceContact Broker
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WikiFX Mediation CenterVerified
Verified
FX3326811542Start Mediation
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在6月17到20号期间节假日和开市时将点差扩到夸张的大,是正常情况下的10倍多(为355点),致使已经锁仓的几个订单出现穿仓。后续给电话客服也没有解决处理,一味叫发邮件,后来说让客户经理回电也迟迟没有收到电话,事情到现在也没有得到解决。
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