AUS GLOBALReply

2022-06-30 08:52

Australia

Reply

The technology department has checked the server and did not find any system issues which resulted in the fact that you were unable to close position for the i account on the MT4 and MT5 server of our platform. In reference to your problem, please check out whether the local network connection works well. Our company's servers are located out of the mainland China, so the account may be affected by the local internet environment of mainland China during the process of connecting, having the problems with failure to connect or delayed connection. There are a great many risks in online trading, which includes but not limited to the connection fault of hardware, software and internet and force majeure (such as special weather, disasters, war, communication or electric t etc.) Because we can not be unable to control customer's device, signal receiving or connection reliability configuration through internet, we are unable to and shall not be reliable for the loss caused by the communication failure, distortion, and delay during the period of online trading.

Jaden34335Start Mediation

2022-06-22 01:35

China

Start Mediation

6月8日和6月9日 由于平台服务器的问题导致平台盘面无法动弹，当时第一时间咨询客服和自己代理，当天未给我方案以及处理导致我直接被平仓亏损了2千余美元，现在我申诉赔付客服直接用当天检测服务器没有问题！我朋友以及我代理当天都出现了盘面交易不了的问题，在这之前我朋友也出现过一样的问题，代理商直接进行了赔付！我这个并没有给我处理好。因为确实不是我的问题，当天我切换过很多网络都不行，甚至跨区交易还是一样的结果！