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2022-05-27 22:30VietnamVietnam

Slow order matching 200 pips
[Object]
XM XM
[Issue]

Others

[Requirement]

2020031816211517242

[Amount]

$100(USD)

[Time]

32day17hour

2022-06-29 15:42VietnamVietnam

2022-05-30 15:28

Reply

Please reach out to the customer service at the official website of XM for help.

2022-05-30 14:26China Hong Kong China Hong Kong

Contact Broker

2022-05-30 11:32China Hong Kong China Hong Kong

Verified

2022-05-27 22:30VietnamVietnam

Start Mediation

MT5 67453253 sold 0.2 xau/usd at 11:19 p.m. 26/5/2022 at 1846.48, just finished the order, the price slid back to 1849.70, I was afraid of liquidating my account so I placed a buy order of 0.2 1849.70 to balance the market. This type of slippage happens often and I reported to the platform but they said that it was due to a technical error, so what about my loss, I have suffered so many times and this time made me lose 85 dollars. I hope XM will investigate and clarify to return my benefits, so that I can continue to invest (the market often slips and changes direction)

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