Global Broker governance & inquiry App
Broker Search
English
Download
2022-05-27 22:30
Vietnam Vietnam
Slow order matching 200 pips
[Object]
XM XM
[Issue]

Others

[Requirement]

2020031816211517242

[Amount]

$100(USD)

[Time]

32day17hour

2022-06-29 15:42
Vietnam Vietnam
2022-05-30 15:28

Reply

Please reach out to the customer service at the official website of XM for help.

2022-05-30 14:26
Hong Kong China Hong Kong China

Contact Broker

2022-05-30 11:32
Hong Kong China Hong Kong China

Verified

2022-05-27 22:30
Vietnam Vietnam

Start Mediation

MT5 67453253 sold 0.2 xau/usd at 11:19 p.m. 26/5/2022 at 1846.48, just finished the order, the price slid back to 1849.70, I was afraid of liquidating my account so I placed a buy order of 0.2 1849.70 to balance the market. This type of slippage happens often and I reported to the platform but they said that it was due to a technical error, so what about my loss, I have suffered so many times and this time made me lose 85 dollars. I hope XM will investigate and clarify to return my benefits, so that I can continue to invest (the market often slips and changes direction)

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Select Country/District
United States
※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com