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Resolved
Hard to withdraw
Object
eightcap
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$1,000(USD)
Time
9day7hour

Mediation Progress
Hong Kong2022-05-16
Solved after user's confirmation
JIAOTASHIDE3224
Australia2022-05-09
Reply
eightcap
Dear customer, we offer multiple withdrawal methods and deposit and withdrawal are processed by the third party UnionPay. Eightcap is unable to control the time and efficiency of the process. Now the great majority of legal paltforms' deposit and withdrawal speed is affected to varying degrees. We follow up every withdrawal application of customers to make sure that they receive the money as early as possible. So the prolem will be dealt with properly.
Reply
Hong Kong2022-05-09
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-05-09
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-05-07
Start Mediation
JIAOTASHIDE3224
Deliberately induce customers to transfer money to the OKEX platform. When opening an account, it is stated that the withdrawal will be credited to the account on the same day. Also, the introduction of withdrawal also states that withdrawal will received on the same day via UnionPay. When I withdraw, it is said that UnionPay requires 5 - 10 days to withdrwa. The platform only receives USDT on the same day, and deliberately deceives and induces customers. This is the case for the top ten platforms. Is there any good platform?
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1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
