XMReply

2022-05-04 14:39

Cyprus

Reply

Dear customer, first of all, thank you for choosing XM and for your trust. In terms of your problem, we have confirmed with you by phone and conducted deep investigation, making the below replies: about your MT4/MT5 account 6089516 and orders #124465474 #124465562 #124470439 #124470626 #124478811, we confirm that you placed the five orders by yourself and executed them according to the current level of point at that time; please note that our platform offers variable spread and real-time buying price and selling price, which can be checked on the trading software, including the quote information and spreads. Meanwhile, we also provide super low spread account with an average spread of 22 bp for gold. If you think the instruments have high spread, you can add the low spread account to check the spread and quote information. If you have any question, please feel free to visit XM official website https://www.xmintl.site/cn/, and click the Online Customer Service in the upper right corner of the page for help. XM supports 24h online customer service from Monday to Friday and we're so happy to help you. Thank you again for your support and understanding. Enjoy your trading time.

SHEIGUZAOTOUMOYANHUOSupplemental Materials

2022-04-29 14:42

China

Supplemental Materials

I placed 5 orders with varying degrees of slippages. The margin deposit could have been enough.

SHEIGUZAOTOUMOYANHUOStart Mediation

2022-04-29 14:38

China

Start Mediation

每次进单都比正常点差大，反应了很多次，这次差了0.6美金爆仓了，这种黑平台不要做了，出金要好几天