XMReply

2022-03-16 10:30

Cyprus

Reply

Dear customer, first of all: thank you for choosing XM and for your trust in us. Your XM MT4 / MT5 account is 251021262. In reference to your complaints, our customer service and the related department checked the information immediately and made the following replies: with respect to your problem: we sent detailed reply to your registered email on March 15, 2022. After verification, we find that your 16 orders including #13571759, #13567510, and #13746196 were closed by your EA and the related closing information was recorded in the local logs or the device that you provide. Please check it out, thank you. Finally, if you have any question, please feel free to visit XM official website https:/Iwww.xmglobal.info/cn/, and click the Online Customer Service in the upper right corner of the page to reach out to the customer service for help. XM offers 24 hours online customer service support from Monday to Friday, and we are very pleased to serve you. Thank you again for your understanding and trust in XM. Have a good time.

1057188924Start Mediation

2022-03-15 13:14

China

Start Mediation

3月14号20：05：27到20：05：32，这16个浮亏多单，被平台平仓掉，如果是我EA的问题，那EA会在价位在1982.15平仓，但是却在1956左右给我平仓，说明不是EA的问题，而且EA平仓是一秒左右全部平仓，而这里面却间隔6秒，你们平台私自搞小动作，把责任推到EA身上，EA从来没出现过问题，都已经跑了几个月了，要有问题早就有问题了，所以你们平台必须给出个解释，而不是一句说是EA的问题就这样解决了，如果你们平台不解决我的问题，我会在全网络把你们这种小动作曝光！！！