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Resolved
Slippage causing liquidation
Object
eightcap
Issue
Others
Requirement
other
Amount
$48,000(USD)
Time
49day1hour

Mediation Progress
Hong Kong2022-02-03
Resolved
LINGWU84424
Australia2022-01-04
Reply
eightcap
Dear, the problem has been solved.
Reply
Hong Kong2021-12-20
Supplemental Materials
LINGWU84424




Someone called me to deal with my problem, but he did nothing. Now I can't reach him and the customer service keeps delaying.





Supplemental Materials
Hong Kong2021-12-16
Supplemental Materials
LINGWU84424






I contacted the customer service who let me wait constantly instead of providing any solution.







Supplemental Materials
Hong Kong2021-12-16
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-12-16
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-12-16
Start Mediation
LINGWU84424




I set the stop loss point, but did not close the position at my stop loss point. Straightly manipulated my stop loss point and passed 3 pips to liquidate the position, which resulted in a loss of more than 48,000 US dollars for my 150 lots order.





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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
