You can send email, and we will conduct the verification with the payment provider.

The platform hasn't provided services in Chinese over the phone recently. The customer service made a reply that the financial department has been checking to notify the forex broker. But they didn't tell me the reason for my available withdrawal. They are always checking. I have provided my email, trading account, withdrawal reference, and bank statements. However, I didn't have my problem solved. They just told me to wait for the notification once there was a result. I have been waited for a week.

My withdrawal delayed from September 1-7.