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اردو
Resolved
Unable to Withdraw
Mediating Parties
FXCM
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$37(USD)
Time
26day1hour

Mediation Status
Hong Kong2021-03-16
Solved after user's confirmation
Alen.....
United Kingdom2021-03-02
Reply
FXCM
Dear customer, FXCM has received your feedback. I'm sorry that I haven't been able to contact you. After checking, your withdrawal has been processed and should have arrived. If you have any questions, you can contact the customer service on FXCM official website at any time during service hours. Thank you again for your support of FXCM. We look forward to providing you with better services.
Reply
Hong Kong2021-02-18
Supplemental Materials
Alen.....
The FXCM account number is 9*******.
Supplemental Materials
Hong Kong2021-02-18
Reply
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, could you provide the correct MT4/5 trading account number, please?
Reply
Hong Kong2021-02-18
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-02-18
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-02-18
Start Mediation
Alen.....
I applied for a withdrawal of $37 on February 1 but I haven’t received it yet. I asked the customer service many time but they delayed my application on grounds of the Spring Festival. But it is not the first time that we celebrated the festival, why don’t u prepare for it? Customers waste their time now because of u. On the other hand, if it is not because of the Spring Festival, that means you cheat us.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
