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Resolved
Severe Slippage
Mediating Parties
FXCM FXCM
Issue

Severe Slippage

Requirement

other

Settlement Amount

$800(USD)

Time

44day5hour

Mediation Status
Resolved
SHITIAN
Reply
FXCM
Dear customer, FXCM has received feedback on your transaction. I regret that I have not been able to contact you. Sometimes rapid or extreme market fluctuations can lead to market risks such as a decrease in market circulation, a decrease in transaction prices, and slippage caused by product price jumps. If you have any questions about your certain contract receipts, please contact the customer service at the FXCM official website at any time during service hours and submit the receipt for review. We will arrange detailed receipt inquiries for you as soon as possible. Thank you again for your support to FXCM. We look forward to providing you with better dedicated service.

Reply

Reply
FXCM
Dear customer, FXCM has received feedback on your transaction. I'm sorry I haven't been able to contact you. Sometimes rapid or extreme market fluctuations will lead to a decrease in market circulation and a decrease in transaction prices. Market risks such as slippage caused by price jumps. If you have questions about one of your deal orders, you can contact the customer service of FXCM official website at any time during service hours and submit the documents for review. We will arrange detailed document inquiry for you as soon as possible. Thank you again for your support to FXCM. We look forward to providing you with better dedicated service.

Reply

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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SHITIAN
The margin trading is meaningless. My margin was run out and my account became negative. And the system deletes the trading record. This is not the first timme so I have no choice but to expose it here! Pay attention

Start Mediation

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