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Resolved
Severe slippage in Tickmill. Don’t compensate for the loss
Mediating Parties
TICKMILL TICKMILL
Issue

Severe Slippage

Requirement

other

Settlement Amount

$76(USD)

Time

639day21hour

Mediation Status
Solved after user's confirmation
SIXIECAO????

Sensitive Information

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WikiFX Mediation Center

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SIXIECAO????
Hi, my account: 3061766. I set S/L during my trading. But I lose $76 for the severe slippage of this platform. The details can be seen from the following screenshot. 1. Order ID: 23311406. Set S/L at 1940.00. but position was closed at 1934.95. Loss: 5.05*0.06=0.303; 2. Order ID: 23321222. Set S/L: 1940.00. Close AT 1934.95. Loss: 5.05*0.03=0.1515; 3. Order ID: 23315965. Set S/L: 1940.00, Close at 1934.95m Loss: 5.05*0.06=0.303. 4. All orders meet the same situation, slippage. In summary, I’ve lost 0.7575*100=75.75 in total. I set S/L, but the platform didn’t finish my trading according to the data I set so the platform should be responsible for my losses. Server response time is between 180MSms and 630ms. There will be slippage if the market fluctuates a little bit. Can’t follow the market trend.

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