Regain CapitalReply

2020-12-17 10:51

Seychelles

Reply

Yesterday, we checked the marketing records and didn't find any compliance issues, and later explained the bonus rule to the client. But he didn't accept it. A further communication is just underway.

FX2092764653Supplemental Materials

2020-12-16 12:18

China

Supplemental Materials

The bonus I apply for is that I can get extra USD1,000 after trading 100 lots, in addition to the USD400 left in my account, which I wanna withdraw. As they promised, I can get physical items or credit bonus when I deposit money. If the number of lot dosen't reach 100, the corresponding money will be deducted. Finally, I chose USD1,000 as a bonus. So the broker should give me USD1,000 when I finish the trading with 100 lots. But they didn't.

FX2092764653Start Mediation

2020-12-16 11:36

China

Start Mediation

1.无法出金，想要出金还需要私下给所谓的分析师转钱.我的账户是免除隔夜费用的，但是由于工作人员的懈怠没及时修改账户信息还是产生了隔夜费用，一段时间之后我要求把把隔夜费用返还。由于在该平台上造成巨大亏损，想出金不做了。迟迟不肯出尽，服务人员却说当时隔夜费用多给我转了，要求我私下给他发红包。否则不给出金。2.当时刚在平台上做的时候，服务人员说入金1000美金账户中会额外打入1000信用赠金，坐满100手1000美金可以提现，后来我入金逐步增加，账户信用赠金达到9000，我想提现之前的信用赠金这个融商的陈经理却说这9000的信用赠金是绑定的了，不能说我坐满100手就能提现1000美金了，完全前后是矛盾的，欺诈客户