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اردو
Resolved
TradeMax is rip0ff. One can see my screenshot.
Mediating Parties 
TMGM
Issue
Severe Slippage
Requirement
other
Settlement Amount
$3,394(USD)
Time
44day18hour
Mediation Status
Hong Kong2020-06-13
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia2020-05-14
Reply TMGM
It's you who broke the position yourself
Reply
Hong Kong2020-05-13
Appendix 
XINGKONG25987
XINGKONG25987Operate by yourself? Did I slip the slippage myself? Pictures and truth
Appendix
Australia2020-05-08
Reply TMGM
Hello, you are on your own to open a position. We've passed it before
Reply
Hong Kong2020-04-30
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-04-30
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-04-29
Start Mediation XINGKONG25987
XINGKONG25987I require the platform to compensate all my losses. Trading server: TradeMaxGlobal-Live2 Account: 222196 I opened an ECN account since its spread of crude oil is stable, not exceeding 10 pips.
Since the plummeting price on crude oil, I placed orders on XTI/USD at 5.92 on April 21st and set the stop-loss at 5.96. Due to a 68-pip slippage, my position became liquidated. I suffered a total loss of $3394.39, but the platform only compensated me $600. One can the screenshot, all my 6 liquidated order was caused by the insufficient margin.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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