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اردو
Resolved
CXM Trading expanded slippage and made the system dead inexplicably, causing forced liquidation.
Mediating Parties
CXM
Issue
Severe Slippage
Requirement
other
Settlement Amount
$1,000(USD)
Time
125day2hour

Mediation Status
Hong Kong2020-08-11
Resolved
QUAN10230
United Kingdom2020-04-13
Reply
CXM
Based on your feedback, the order # 34172265 log is now as follows: The screenshot shows that at the system time 17:35:25, the order was forced to close due to insufficient account margin. Yesterday, crude oil surged under the stimulus of positive news. In the unilateral market, the spread was widened due to the lack of market liquidity. The order record showed that the instant asked price was 28.294, while the bid price was 29.710 with the spread reaching 1416 minimum fluctuations point. Please note: 1. The bid price should be referred to for orders going short, whereas the K-line chart is composed of the asked price. Please do not use the price on the candlestick chart as the reference basis for the price of short orders; 2. CXM is a floating spread platform, the spread of which is determined by real-time market conditions. In the unilateral market, the spread is widened due to insufficient liquidity, which cannot be compared with the period of sufficient liquidity. For related news reports, please refer to: https://baijiahao.baidu.com/s?id=1662873994025193945&wfr=spider&for=pc@123
Reply
Hong Kong2020-04-09
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-04-09
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-04-08
Start Mediation
QUAN10230
Actually, CXM Trading is a scam platform which expanded the slippage on crude oil which was 94 pips by 1000 pips, causing forced liquidation. Thus, my account became negative immediately.
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