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Resolved
The platform used my account to place more than 100 orders, which led to 1 150 thousand dollars loss.
Object
MultiBank Group
Issue
Others
Requirement
other
Amount
$150,000(USD)
Time
205day17hour

Mediation Progress
Hong Kong2020-12-22
Solved after user's confirmation
FX1981851231
Hong Kong2020-12-16
Supplemental Materials
FX1981851231
My account was maliciously traded more than 100 silver orders in my MEX account within 10 minutes on March 13, and the holding time for each order was 2~3 seconds. I made a report in Australia, and the Australian police responded that more than 100 transactions were operated by a place with a Shanghai ip address. However, the MEX customer service replied that I did it all by myself. Obviously, MEX is lying.
Supplemental Materials
Hong Kong2020-06-08
Supplemental Materials
FX1981851231
No one responded to my complaint.
Supplemental Materials
Cyprus2020-06-01
Reply
MultiBank Group
We have arranged the customer service to communicate with you, and a specific account manager will follow up.
Reply
Hong Kong2020-06-01
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-06-01
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-03-17
Start Mediation
FX1981851231



I earned 150 thousand dollars by trading DJI. On March 13rd, I wanted to make a withdrawal of 50 thousand RMB, while there was only $2000 left in my account on the next morning. Having checked the record, I figured out that there were more than 100 orders placed on XAG/USD during 00:18 to 00:28, with each being held for only 1 to 2 seconds. Thus, my 150 thousand dollars was gone. Take heed on it.




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