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Connie-
Within 1 year
I am a Qube Markets customer. Since 2026/09/25, my trading account has been restricted, and I am unable to log in normally or manage the funds in my account. Qube Markets has stated that my trading is under an LP investigation and has mentioned issues such as market front-running, prohibited hedging, and abusive trading. I am willing to fully cooperate with the investigation, but to date the platform has not provided any specific violating orders, evidence, or formal investigation results. I have repeatedly requested a formal explanation through customer service and email, but to this day I have still not received the following core information: 1. Specific violation allegations Please identify which orders were determined to be in violation, the reason for each transaction’s violation, and the standards used to determine abusive trading or other prohibited trading conduct. 2. Technical analysis basis If the platform or LP determines violations based on trading patterns, please explain its analysis methodology, as well as the specific data and determination basis for the so-called “abnormal upstream liquidity correlation”, “market impact”, and “execution characteristics”. 3. Contract and restriction basis Please clearly specify which provision of the Client Agreement or other applicable documents I have violated, and under which clause the platform restricted my login, trading, withdrawals, and handling of funds. I am not refusing the investigation, nor am I asking the platform to disclose trade secrets or its complete risk control algorithm. All I am asking for is the most basic and verifiable information: “Which transaction violated the rules, why it violated them, what the evidence is, which contract clause was breached, and under what provision my account and funds were restricted.” I retain complete MT5 trading records, account data, customer service and relevant personnel communications, formal complaint emails, and other evidence, all of which I am willing to provide for verification. If Qube Markets determines that I did indeed violate the rules, please provide specific evidence and contractual basis; if it cannot, please immediately restore my account access and allow me to normally handle the funds in my account that rightfully belong to me.

Original

本人為 Qube Markets 客戶。自 2026/09/25 起,我的交易帳戶遭限制,無法正常登入及處理帳戶資金。 Qube Markets 曾表示我的交易正在接受 LP 調查,並提及 market front-running、違規對沖、abusive trading 等問題。本人願意全面配合調查,但截至目前,平台仍未提供任何具體違規訂單、證據或正式調查結果。 本人已多次透過客服及 Email 要求正式說明,但至今仍未得到以下核心資訊: 1. 具體違規指控 請指出哪些訂單被認定違規、每筆交易的違規理由,以及以什麼標準判定為 abusive trading 或其他禁止交易行為。 2. 技術分析依據 若平台或 LP 依據交易模式判定違規,請說明其分析方式,以及所謂「上游流動性異常關聯」、「市場影響(market impact)」及「執行特徵(execution characteristics)」的具體數據與判定依據。 3. 合約及封鎖依據 請明確指出本人違反《Client Agreement》或其他適用文件中的哪一條規定,以及平台依據哪一條款限制本人登入、交易、提款及資金處理。 本人並非拒絕調查,也不要求平台公開商業機密或完整風控演算法。我要求的只是最基本且可核對的資訊: 「哪一筆交易違規、為什麼違規、證據是什麼、違反哪一條合約,以及依據什麼條款限制我的帳戶及資金。」 本人保有完整 MT5 交易紀錄、帳戶資料、客服及相關人員對話、正式申訴 Email 等證據,均願意提供 查核。 若 Qube Markets 認定本人確實違規,請提出具體證據及合約依據;若無法提出,請立即恢復本人帳戶權限,並允許本人正常處理帳戶內應屬本人的資金。

4h

Taiwan

Deduction of profits

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