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FX3344806063
Within 1 year
D Prime refuses to withdraw $207,389.69, intends to deduct $89,100 of principal and all profits, has not provided evidence for 38 days [Specific issues are as follows] I am a client of D Prime platform under D PRIME VANUATU LIMITED, server DPrimeVU-Live4. On July 29, 2026, I deposited $100,100.00. After completing trades and deducting relevant fees, the platform wallet showed a balance of $207,389.69, including principal of $100,100.00 and net trading profit of $107,289.69. On August 14, 2026, I applied twice to withdraw $207,389.69, both of which were rejected by the platform. The platform initially stated that I needed to complete KYC, but my account information shows that I had already completed real-name verification on May 13, 2026. Subsequently, the platform changed its reason, claiming that there were "outstanding deductions\" on the account and requested me to contact the account manager. The account manager claimed that my account was \"linked\" with three or four other clients, using the OTC market or related quotation \"loopholes\" to profit, and stated that the relevant profits had been withdrawn by other clients. However, I do not know these clients at all, nor have I ever controlled their accounts, coordinated trading, or participated in benefit arrangements. The account manager then said that the platform could only return $11,000.00 to me. This means the platform intends to deduct $89,100.00 of my principal and all $107,289.69 of net trading profit, with a total amount to be withheld of $196,389.69. I have repeatedly requested the platform to provide specific order violations, client agreement terms, technical evidence of account linkage, fund flows, and deduction calculations, but the platform has not provided any to date. Customer service on September 17 and September 18, 2026, still only replied with \"has been forwarded to the relevant department\" and \"please check your email,\" without providing a complaint number, responsible person, processing result, or clear deadline. As of September 21, 2026, the withdrawal has been rejected for 38 days, and my entire $207,389.69 remains unavailable for withdrawal. I request that FXeye register and expose this complaint, assist in contacting the compliance department and senior management of D Prime, and demand that the platform immediately release the $100,100.00 principal; if the platform cannot provide valid evidence and clear contractual basis, it should pay the full $207,389.69. I have never agreed to only return $11,000.00, nor have I authorized the platform to deduct principal and trading profits. The statements about \"linkage\" and \"violations" are merely accusations from platform personnel, not facts acknowledged by me. I can provide complete deposit records, wallet balances, withdrawal rejection records, trading history, real-name verification, emails, and chat screenshots as evidence.

Original

D Prime拒绝提取207,389.69美元,拟扣89,100美元本金及全部盈利,38天未提供证据 【具体问题如下】 本人是D PRIME VANUATU LIMITED旗下D Prime平台客户,服务器DPrimeVU-Live4。 本人于2026年7月29日入金100,100.00美元。完成交易并扣除有关费用后,平台钱包显示余额207,389.69美元,其中本金100,100.00美元、交易净收益107,289.69美元。 2026年8月14日,本人两次申请提取207,389.69美元,均被平台拒绝。平台最初称本人需要完成KYC,但账户资料显示,本人早在2026年5月13日已经完成实名认证。随后平台又改变理由,称账户存在“待扣款项”,要求联系客户经理。 客户经理声称本人账户与其他三名或四名客户存在所谓“串联”,利用OTC市场或相关报价“漏洞”获利,并称有关盈利已被其他客户提取。但本人完全不认识这些客户,也从未控制其账户、协调交易或参与利益安排。 客户经理随后表示,平台只能向本人返还11,000.00美元。这意味着平台拟扣除本人89,100.00美元本金和全部107,289.69美元交易净收益,拟扣留金额合计196,389.69美元。 本人多次要求平台提供具体违规订单、客户协议条款、账户关联技术证据、资金流水及扣款计算,但平台至今没有提供。客服于2026年9月17日及9月18日仍只回复“已转达相关部门”“请留意邮件”,未提供投诉编号、负责人、处理结果或明确期限。 截至2026年9月21日,出金被拒已经38天,本人全部207,389.69美元仍无法提取。 本人请求外汇天眼登记并曝光本投诉,协助联系D Prime合规部门及高级管理层,要求平台立即释放100,100.00美元本金;如平台无法提供有效证据及明确合同依据,应支付全部207,389.69美元。 本人从未同意仅返还11,000.00美元,也从未授权平台扣除本金及交易收益。关于“串联”和“违规”的说法仅为平台人员的指控,并非本人承认的事实。本人可以提供完整的入金记录、钱包余额、出金被拒记录、交易历史、实名认证、邮件和聊天截图作为证明。

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