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FX4870421042
3-5 years
Unverified

Exposure

I am a user of the DePu account 100*****. This account has been trading for over four months since February. All orders were executed under normal market conditions, and the profits and losses are real and valid. The account was initially in a loss state, with a loss of more than $20,000,, Later, the lost portion was gradually recovered. During the trading process, no prohibited plugins or trading methods were used. When I requested a withdrawal, your company unilaterally canceled the $6,000 of my recovered principal and profits, effectively denying the validity of the past four months of trading. This not only lacks contractual basis but also violates the principle of fair trading. I was sincerely recommended by a friend and heard that your platform has a good reputation and reliable service, which is why I invested funds into trading on your platform. However, after four months of normal trading, your company suddenly restricted withdrawals on the grounds of irregular trading and different methods, disabling the account and canceling profits without even handling the remaining principal. This practice is very disappointing and also contradicts your company's public statements. I earnestly request your company to: Immediately restore the normal withdrawal rights of the account; Re-examine the trading records of this account and revoke the improper determination of "suspicious transactions"; Clearly explain the specific basis and calculation method for the cancellation of profits; Provide a written reply on the above issues. I reserve the right to further appeal and seek the intervention of third-party regulators. I look forward to your company's positive response and reasonable explanation.

Original

本人在德璞帐户100*****。该帐户从2月份陆续做单4个多月,所有订单均在正常市场条件下执行,盈亏真实有效,帐户之前一直都是亏损状态,亏损2万多美元,,后期陆陆续续把亏损部分挣回来了,交易过程中未使用任何违规插件和违规交易手段,本人出金,贵公司单方面取消我挣回来的本金和盈利的6 000美元,等同否认过去四个月交易的有效性,这不仅缺乏合同依据,也有违公平交易原则,我方正是因为朋友的真诚推荐,听闻贵公司平台口碑良好,服务可靠,才将资金投入平台交易,然而贵公司在客户正常交易的4个月后,突然以违规交易和手法不同为由限制出金,帐户禁用并取消利润连剩本都不处理,这种做法令人非常失望,也与贵公司对外宣本人恳请贵公司: 立即恢复账户的正常出金权限; 重新审查该账户的交易记录,撤销"可疑交易"的不当认定; 明确说明利润取消的具体依据和计算方式; 就上述问题给予书面回复,我方保留进一步申诉及寻求第三方监管介入的权利。 期待贵司的积极回应与合理解释。

5h

Hong Kong

Unable to Withdraw

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