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DLSM has refused to reinstate compensation and other order processing options for orders that were automatically closed on October 13.

luca520
1-2 years
Unverified

Exposure

1. In 2024, the account director and manager invited me to open a DLSM trading account. The email clearly stated that the platform's regulatory body was ASIC, corresponding to the company DLS Markets (AUST) Pty Ltd, and that the law was ASIC law, with dispute resolution in Australia (see Figure 1). 2. In 2025, I had a dispute with DLSM. At that time, the account manager also clearly explained the situation according to ASIC law and confirmed that I was a retail client (see Figures 2/3). 3. In October of the same year, the platform provided a fraudulent account, resulting in my bank card being frozen. The platform's account director promised that automatically closed orders would be restored, and open orders would also be protected (see Figure 6). 4. Subsequently, the platform refused to restore the orders and added restrictive conditions. I disagreed and filed a complaint with the ASIC-designated complaint body, AFCA. 5. DLSM claimed to AFCA that I was not their client and it had not provided any financial services to me. However, AFCA denied this and determined that it met the AFCA's rules for handling such cases (see Figures 4/5). 6. DLSM violated ASIC's financial product restriction regulations by providing retail clients with leverage exceeding 1000 times, which constitutes illegal activity. I demand that DLSM refund my net investment.

Original

DLSM拒绝恢复10月13日自动关闭订单的赔偿和 其他订单处理方案。

1、2024年客户总监与经理邀请本人开通DLSM交易账号,邮件明确平台监管机构为:ASIC,即对应公司为DLS Markets(AUST)Pty Ltd,约定法律为ASIC法律,争议解决地位澳大利亚,见图1 2、2025年本人与DLSM有过争议,当时客户经理也明确以ASIC法律进行解释,并且确认我是零售客户,见图2/3 3、同年10月平台提供涉诈账户导致本人银行卡被冻结,平台客户总监承诺:自动关闭订单将会恢复,未关闭订单也受到保护,见图6 4、随后平台拒绝恢复订单并增加限制性条件,本人不同意后递交ASIC指定投诉机构AFCA; 5、DLSM向AFCA声称:我不是他们客户,没有提供过金融服务。但AFCA否认,并决定符合AFCA受理此案的规则,见图4/5 6、DLSM违法ASIC金融产品限制法规,提供超过千倍杠杆给零售客户,属于违规行为。 本人要求DLSM退还本人净投资款。

23h

Hong Kong

Scam

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