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After applying for withdrawal, the profit of USD32,483 was reversed due to abnormal quotation.

Mars.
Within 1 year
Unverified

Exposure

I opened a trading account at TOP1 Markets (TOPONE Markets) and traded USOIL Contracts for Difference (CFD) through the platform. I traded normally based on the real-time quotes displayed on the platform at the time. All related orders were executed normally, and profits were generated in the account after the trades were completed. On 2026/05/15, I submitted a withdrawal application for USD20,000. However, 5 hours after the withdrawal application, the platform notified me via email that due to a delay in the quote transmission from the liquidity provider (LP), USOIL had abnormal quotes between 01:01 and 01:13 GMT+3. Therefore, the platform determined that a total of 22 USOIL trades in my account were abnormal executions and reversed all related profits of USD32,483, while also canceling the original withdrawal application of USD20,000. I subsequently requested the platform to provide complete quotation data, original records from the liquidity provider, external market price comparisons, and specific terms and conditions as evidence for independent verification. However, to date, I have not received complete data sufficient to independently verify their judgment. The above content can be supported by relevant emails and transaction records for the reference of other investors.

Original

申請出金後遭認定異常報價,盈利USD32,483被撤銷

本人於 TOP1 Markets(TOPONE Markets)開立交易帳戶 透過平台進行 USOIL 差價合約(CFD)交易。 本人依照平台當時顯示之即時報價正常交易,相關訂單均正常成交,交易完成後帳戶產生盈利,2026/05/15當天提出 USD20,000 出金申請。 然而,在提出出金申請後5小時,平台透過電子郵件通知本人,表示因流動性提供者(LP)報價傳輸延遲,導致 USOIL 於 GMT+3 01:01 至 01:13 期間出現異常報價,因此認定本人帳戶內共 22 筆 USOIL 交易屬異常成交,並將相關盈利 USD32,483 全數沖正,同時取消原本提出之 USD20,000 出金申請。 本人後續要求平台提供完整報價資料、流動性提供者原始紀錄、外部市場價格比對及具體條款依據,以供獨立核實,但截至目前為止,尚未取得足以獨立驗證其判定之完整資料。 以上內容均有相關郵件及交易紀錄可供佐證,提供其他投資人參考。

3h

Taiwan

Unable to Withdraw

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