Dear Customer: Hello, thank you for your message. Given that the content you mentioned involves account information and personal privacy, we cannot publicly disclose specific details of the reply here. We kindly ask for your understanding. Regarding your complaint, we have given it high priority and conducted a comprehensive, careful verification and assessment. We have now reached a final resolution. The relevant conclusion has been sent to you via our official email and has also been communicated to you through the Forex Eye platform. If you still have questions about this conclusion, you are welcome to provide further supporting explanations or supplementary evidence and send them to our official customer service email: support@grandmarkets.com. We will continue to monitor and are happy to conduct further verification and communication for you. Thank you for your understanding and support. Best regards, GrandMarkets