On November 28th, the exchange experienced an outage, causing the brokerage's slippage to expand infinitely. This resulted in margin calls on my account and those of multiple investors. Although I use EAs for trading, each order placed by my EA includes a comment annotation. However, after the outage, spreads widened indefinitely, creating an extremely adverse trading environment. The brokerage has the responsibility and obligation to maintain the stability of the connectivity system. Yet, following the outage, the exchange failed to do so. 1. Orders placed by the EA lacked annotations, The platform system malfunctioned, and I reviewed every order. Orders without notes require a reasonable explanation from the brokerage. The brokerage cannot explain this. 2. Ridiculously, my EA orders hit take-profit targets, yet I still incurred losses during the closing phase. Over the past few days, I've been negotiating compensation with the platform, demanding restoration of the day's balance. Their response blamed the exchange outage, claiming EA trading was activated due to the exchange's failure. They even shifted blame entirely, stating other issues stemmed from our EA's gateway and were not the brokerage's responsibility. They directly attributed the problem to the exchange. Moreover, the exchange was down. During this complete external market disruption, orders never actually flowed to the market. Instead of settlement slips, GMI's internal system forcibly executed trades at pre-set prices. This internal execution prevented clients like us from obtaining true market prices, making it impossible to reasonably account for slippage or delays to mitigate losses. It also violates the fundamental duty of a service provider. All trades are recorded on video, and backend order logs clearly reflect this. The platform has yet to address this. Furthermore, GMI did not notify investors via email on the day of the outage until 10 PM—a classic case of hindsight. Telling us “there's risk now” is laughable. When my account manager advised “don't place orders now,” how could I possibly do so? My account was already margin called—how could I place any orders? Both my account and the investor's account are in a margin call state. What kind of market conditions could possibly cause an account to reach margin call? Other platforms' account managers proactively contacted clients to discuss compensation, yet GMI claims this is impossible. It's utterly ridiculous. Both platforms are regulated—why such a difference? My demand is simple: restore my account balance to its level at the end of the day.