On September 4th,I was gonging to trade with my balance in the account,while it was banned without reasons and notifying me.I have never made a grievance before!!! I finished the call since I was not convenient,my family was on beside,and their finance manager Ma urged me to withdraw money with no access to reopen my account,saying that they were to get off ! Steve Newlin?Are the company entitled to control or ban clients’ trading account even they are in weak conditions?To close clients’ trading function?Steve Newlin?What’s more,I know like Ma’s said that,holding the position will have an influence on withdrawal,but it shouldn’t be the reason to ban my account.You must bear the responsibility and compensate the losses for me! I will follow it up! Don’t bully me! And I think you are deliberate since you didn’t notify me before banning my account.What’s on earth you made me withdraw money in this way?The finance manager called the shots privately,bringing me heavy losses! They had the direct responsibility,which led to my getting inflamed recurrence of my illness and shouldn’t be shirked! I sent the email to the company,asking them to address my problem seriously,while they called me with a frivolous way next day,finding no reason,they hung up directly and ignored it by blacklisting me!! Meanwhile,the customer service didn’t reply by closing their function!Besides,when I opened an account,the client manager told that the spread of gold wouldn’t exceed 15 USD per lot,while I found most were above it,even up to 30 USD.The manager claimed that that was because of the market volatility.Don’t you think it as an excuse? When the gold market is stable? The company claims that there is constant evening customer service from Monday to Friday,while they couldn’t solve problems effectively for clients,etc. I was planning to continue to trade with the balance,buying short of gold for 6 lots from 1539 to 1534 and buying long for 10 lots to recover a loss of $7000!!!(It’s not my chaos,generally,the trend of gold market can be grasped.Since I was short-tempered because of losses,I was misled by the scores obtained by large position,which can be seen of the attached pictures with trends.) Now I require them to compensate me the losses of $7000.