Persons in Charge of KVB, please contact with me to solve the problem

On the evening of August 13, 2019, Beijing time, we thirty more people made margin trading on the platform. The trading product was gold. We have successively placed several limit orders and pending orders, which all have entered trading status. Most of orders were closed out with profits. However, around 23:00, we found that those profitable orders suddenly disappeared, so did transaction records. So we reflected the problem to the customer service personnel. In the process of solving problems, some orders with different prices showed up in our accounts. Some orders appeared and disappeared later. Our account balance and net worth are also changing. The entire platform is in a mess. We all suffered losses and were unable to trade normally. This is the most serious situation in the KVB platform that we encountered, and we were extremely disappointed with the KVB. We logged in the back stage, where there were transaction records tonight. However, all profitable orders in the MT4disappeared and the accounts suffered serious losses. This problem mainly caused by your platform, why let client paid for the losses!