The gold spread was 3490 points,opposite tendency in market

Hi, I'm a freshman.Something happened,around 6 o’clock,on the 1st,July,2019.I found some problems with this platform.The gold spread expanded to mare than 4600 points,which was 3950 when I screenshot it. I felt something abnormal,usually with a range by 60 points(the first photo).Secondly, I compared the trend of this platform with others about 10 kg gold (the second and third photo). Thirdly, I had no 0.8 kg gold order while a lot of 0.5 kg gold.I thought I would owe less and less debts,on the contrary,more and more.(the risk rate went from over 500 to over 100) (the fourth photo) Comprehensively, it was a fraud platform.It adjusted spread and made us loss,while nobody observed these.I reported it to the platform and required my deposit back.But the conclusion of the platform is black swan events ( I have WeChat screenshot),while other platforms didn't have. It explained that was because discharge business. (I also have WeChat screenshots), all orders have flowed into the market.(a so-called casting records) (abnormal cast records is the same as usual).I want ask is it a regular platform? Is it normal that the gold spread is 3490 points?