HFGFX ‘s market crash led to severe loss

I have been trading on the X for half a year. The previous serious slippage caused my position to be liquidated. I contacted the platform and they restored my position. Now I have encountered problems with force liquidation and staged market suspension with my friends, which caused our account to be liquidated. The situation became more serious recently, sometimes the platform just directly got suspended. It took more than an hour to recover, causing us to lose money. At that time, I contacted the company's staff. He said that he had something to do at home, so I didn't bother, thinking that he would give me a statement after returning to the company. But the result is that he did not. This thing ended up with nothing. Since last Friday night, the gold crude oil I traded has not fluctuated or stopped on the mobile version of MT4, but other trading varieties have fluctuated, and other platforms' gold crude oil also fluctuates, only X’s mobile MT4 has stagnated, causing our position to be liquidated. I called the company, they said that it is not their responsibility.