The company's problems led to the liquidation of the position. If the evidence is conclusive, they will not be held responsible! There is no guarantee for Chinese customers.

Inventory fee loss of US$440.5 Direct loss: US$21,121.15 Total loss due to platform problems: US$21,561.65, total trading volume 1.3 standard lots On December 2 (Saturday), I tried to make a deposit. Although it was successfully deposited, it was deposited by the Tickmill system. When it arrived in the wallet, the funds were not deposited into the trading account as required. I thought it was me. So, I made a second deposit, and I was very sure that I chose to deposit it in the trading account, but it was once again deposited in the wallet by Tickmill. Subsequently, I chose to transfer funds from the wallet to the trading account but was consistently rejected by the Ticmkll system. I immediately contacted their customer service via email to inform them of the situation, requesting that my funds be transferred to the trading account before the market opens on Monday. I also received a reply from customer service. Tickmill customer service is aware of my situation and will notify relevant personnel of the customer service response. The department will handle it as soon as possible. (In the subsequent email communication, Tickmill admitted that there was a problem with their system, so they could not deposit into the trading account! Moreover, Tickmill customer service also informed me that they would help me transfer it, but Tickmill did not process my request!) December 3 (Sunday) Because I was afraid that Tickmill wanted me to liquidate my position and would not transfer my funds to the trading account, I borrowed money from a friend and successfully deposited 4,000 USD into the trading account. However, the 6362.94 USD that had been deposited in the wallet on Saturday still could not be deposited into the trading account. December 4 (Monday) Sure enough, Tcikmill refused to transfer the funds to my trading account, and in the end, I lost all my funds in the liquidation. Throughout the incident, from the beginning to the end, I was in constant contact with customer service and informed them of my requirements very clearly. They delayed me for half a month, and the final reply they gave me was "This is a problem with the deposit channel and has nothing to do with their company, and deposits on Sundays are normal. Although the money cannot be transferred to the wallet on Saturdays, you can continue to deposit on Sundays." Money, so it is the customer's problem and has nothing to do with the company." 1. The money was deposited into the trading account on Saturday. It failed due to company problems and was not transferred to my trading account. It is a company problem and Tickmill does not bear responsibility! 2. I contacted customer service on Saturday. Tickmill also knew about my appeal, but they did not assist according to my request! If the customer service says it won't be processed, I will continue to borrow money and use the card to deposit money on Sunday. But just because of the reply from customer service, I thought the company would help me transfer it to my trading account. I trusted the company, but I was wrong. I have no choice because I am a Chinese customer and there is no fair place to help me. This platform is the most disgusting garbage platform I have ever seen! I sincerely remind all customers who want to trade on this platform that when I encounter a problem with such clear responsibilities, the company can shirk it completely. Think about whether you will still choose this garbage platform! All my savings have been stolen by the platform, which I cannot accept!