The backend maliciously closed the position and locked the order when the margin remained 1,500 US dollars, and the margin was not less than 50%, resulting in an instant chain of position closings.

On November 14, 2023, the remaining available amount after locking the order in my ACY Xiwan International MT5 account was about 2,100 US dollars, and the available margin was about 1,500 US dollars. On November 14 (9.30 Beijing time, 15.30:0.1 Australian time ) In one second, the system background maliciously closed 6 orders, which led to a chain of liquidations, and finally caused a liquidation, causing a financial loss of 7,000 US dollars. I communicated with the ACY account manager, and when I heard that there was a problem, I replied that the previous person had resigned. I tried to contact him but didn't reply to the message, scolding him for not seeing the message when he replied. Now we are dealing with a new account manager, and several contacts are working for the same person to delay and deceive customers! It took 2 weeks to contact the ACY platform, and the platform customer service also kept their promises. It turned out that the company was holding its 13th-anniversary celebration, and they were worried that it would affect their celebration. Now the platform always replies, please be patient, there is no time, today Wait for tomorrow, and tomorrow for the day after tomorrow. This shameless deception needs to be exposed in time. Don’t let latecomers be deceived again. We have endured platform lags and lags. Now just close the position and let you lose all your money!