customer service instruction

i have made a withdawal of 112,775 USD and its under review. i follow up thru customer service and they advice me that the amount that i have withdrawn cannOT be release due to ID Account Abnormality and needS to recharge to the last amount 3,035 USDT which is being deposited thru OKX via merchants. they explained to me the problem so i was encourage to pay the recharge fee. after a while customer service sent me a message that the are ready to release including the too up payment. however since i agree to release the money i need to pay from my own pocket the amount if 5,017USD as a handling fee and after receiving the payment they will release the money within 10 to 30 minutes. i didnt pay because i realizes ive been scammed already.

the last picture on the bottom is their BOQ forex platform and the second one is the log in. this is different from legit BOQ platform which is yellow in color as shown on the last photo