Everyone be aware of this platform that does not withdraw

I made a withdrawal on April 17th, but so far I haven't received it. I contacted the platform and customer manager and they both said it was a transfer on April 19th. The problem is that I haven't received the money from my bank account and I have sent them a screenshot of the bank card number transaction flow without any transfer records. The result was that Acy provided a fake transfer order screenshot indicating that it had already been received. Be careful of this platform, everyone