MSG rejects withdrawals

On March 30, 2023, I will close all positions and apply for a withdrawal of USD 3,400 (a total of USD 3,456 in the account). On the afternoon of April 4, 2023, I received a letter from MSG, claiming that my transaction violated the rules and I was unable to withdraw funds. I immediately asked the customer service line provided by MSG, and the customer service said that I needed to ask about finances. But as of this morning, there was no reply as to why the withdrawal was refused. Just keep saying need to wait for finance. The last time I refused to withdraw money made me wait for two weeks, and the reason given to me later was that Visa checked my transaction records. I asked if it would be impossible to deposit money with a credit card in the future. MSG said that it is also possible to deposit money with a credit card. This time I don't know why it said that my transaction was illegal. I also sent a letter to support@msgforex.com, and the letter still bounced back. The business phone number provided on the website is still empty.