Cannot withdraw for nearly 10 working days

On March 16, 2023, I applied for a withdrawal of USD 4,700, and on March 24, 2023, I still cannot get any status update of the withdrawal. Customer service keeps saying it's still under review. The customer service asked me to write to support@msgforex.com, but the letter could not be sent. The customer service said to help me pass it to the finance department, but there was no positive response. The phone number on the official website is empty.