Request for 5% residence tax when requesting withdrawal 450,000 who requested deposit to FX account unknown whereabouts

I downloaded MetaTrade 5 on August 6, 2022, registered a new PoipexMarket account, and started trading. I made a profit, so I requested a withdrawal on September 14th. The person in charge informed me that the money would be paid within 24 hours, but there was no news for several days after that. I contacted the head office by e-mail, but there was no reply, and when I filed a complaint with MetaTrade, the person in charge finally contacted me. . It is a situation where there is no explanation in advance that such money will be charged at the time of withdrawal. Also, on September 14th, I requested 450,000 yen to be deposited into my FX account, but despite the completion of the transfer from my account, the amount has not been reflected in my FX account. When I inquired with the person in charge, I was informed that I would be refunded within 7 days, but there is still no refund. After that, 5% of the profit will be deducted as part of the inhabitant tax, so the remaining inhabitant tax can be paid. I asked him to tell me his bank account many times, but he insisted that he could not tell me. I can't trust you in the situation that I can't tell you my account, and I haven't refunded 450,000, and there's no way I can pay 5% of profit resident tax. Once I confirmed with the lawyer about the resident tax, I was told that the resident tax would not be paid by the FX trader because I would pay it myself. I asked the person in charge to show me the company terms and conditions, but they said that I had already explained about taxes in detail on the line, so they were unable to show me the company terms and conditions. Is there such a thing in overseas FX trading? Please arrange withdrawal as soon as possible at PoipexMarket.