Poipex Market Limited started mediation on 7/3, and finally responded simply on 8/13,

On 8/13, the Poipex asset management platform simply replied after 40 days, writing (all are queuing up to withdraw funds, please wait patiently), this way of writing was written like this by the Poipex platform manager on 6/24, but the platform on 7/3 I don’t reply anymore, and now I reply like this, I don’t know how long Poipex wants me to wait patiently? Please reply clearly in the past two days, 1. How to withdraw and deposit money? 2. When will the account be credited? 3. The withdrawal started on 6/21, the account was debited, but not credited, the withdrawal displayed "Cancelled withdrawal", and the money did not return to the account, how to deal with this, please explain, 4. How much should the poipex asset management account platform be credited? Coordinate too!