Do not withdraw

The former QQ mailbox cannot be logged in, so I asked the customer service what to do, the customer service said, I can re-register the mailbox, the ID card information remains unchanged, then I re-registered a new mailbox, uploaded the ID card, and then I asked the customer service can I deposit money now , he said yes, and I made a deposit. After depositing the money, I received an email saying that the ID card information is duplicated with the account number 1763259156@qq.com, and the verification failed. The customer service said it would help me deal with it, but it has not been fixed. It is also said that the deposit discount can only be enjoyed once, so in this case, why not require the ID card information to be passed before depositing money? Can deposit money, but deliberately stuck with ID card and cannot withdraw money without passing through, what is the reason? I hope the customer service will intervene in the negotiation, thank you.