Jojo platform restricts withdrawals for no reason

A client of mine made a deposit operation in April. They have been operating for a week. They want to try to see if the withdrawal is fast. I didn’t expect the platform to say that the client’s deposit was not in place the next day. Contact me for a while to explain the situation, just because they can't contact the customer, they send emails all the time, making people feel unsafe, and then they are blocked again,,,, also speechless! ! ! In the end, I had no choice but to come to me and said that I hoped to cooperate with the investigation, so I tried to find a way to give them the bank flow from the customer's side for nearly ten days - it showed that there was no refund, indicating that the deposit funds were in place. As for what they said If the platform does not receive the payment, it is also the problem of the payee, right,, and then this matter has not been resolved. We and the customer have been waiting for a satisfactory explanation and reply from their platform. They have not responded for a long time, and they have inexplicably restricted me The withdrawal authority here, I said that the problem is not with us. Besides, three months have passed, and you haven’t checked it out. They said that they are still verifying, but there is no result. Their customer service staff forwarded three It has been more than a month, and it has not been resolved until now, and I am still restricting my withdrawal authority,,,