The withdrawal was refused.

After the bonus campaign on June 30th, I can no longer contact Japanese support LINE: FX-Shenghui. Even if I send a talk, it will not be read. Under such circumstances, I requested withdrawal, but I received an email refusing to withdraw. There is no reason. Even if I talk to HELP LINE, I do not receive any reply. I'm not convinced. Please let me withdraw the deposit, if not the full amount.