Unable to withdraw

The photo below is the funds I deposited into the Poipex asset management account, and the conversation with the platform manager Lin when the deposit was made, and the withdrawal said that it was already in the banking system the next day, and finally said that too many people have withdrawn the funds, and they are still in the system. I have been in the queue for 10 days now. I have made several transactions, adding up to 3.8 million, but all of them have not yet arrived. I have been asked to pay another NT$500,000 to go through the fast lane. He said that the account will be received in two hours. Kowloon, Hong Kong, I am also willing to do it, but I asked my Hong Kong friend to take the money to do it on the spot. I asked him to give his contact number, address, and he said yes. In the end, he did not give it, nor did he answer the LINE call.