No respond from customer service

I was about to withdraw money a while ago, but the platform told me that I would pay a late fee for the activity (paid on time), and I was told that because of multiple third-party remittances, I had to pay 2% income tax (payment on time) according to the money laundering prevention regulations. Are you asking if you can withdraw money? (The customer service staff can't read it and can't read it back), so I found out through the software that I was blocked by the customer service? ! At the same time, I also found that I could not trade, and now this situation is equivalent to no solution. Not sure how to get the answer? !