Trading profit, open position and withdraw has an unreasonble 25% deduction. The withdrawal takes over one hour and it is still not finished.

I started trading in Acdex pty ltd in 2019, and in January 2021, my application for withdrawal was rejected. In February 2021, I officially closed the position and withdraw money. However, the brokerage put forward the reason of liquidated damages. 25% of the amount was deducted, resulting in a loss of my investment. In March 2021, an email will be sent to inform us of the refund, but the refund has lasted for more than a year, and there have been continuous email exchanges. The customer service mailbox is closed, and I can only write to Mr. Keith Hockley, the licensee of the brokerage company, but the licensee replied that he has not received our funds and has not conducted business promotion outside Australia, so I wrote again. Remind the licensee that outside Australia, some people use the Acdex pty ltd brand to promote investment, he did not stop such activities, seems to acquiesce to the development of investment projects in overseas areas, the whole process is like a scam, send email to notify me of refund, And asked me to provide my passport for re-confirmation, but the refund was still not completed. This Ponzi scheme is still going on in Taiwan. I don’t want the next group of victims, so I hope that the platform of Forex Tianyantong will help me uphold fairness and justice, and help me ask for it. My money back US$22,857.08 Thanks to ASIC for writing back and telling me that if I can't get my money back from Acdex pty ltd, it's a scam (there is a letter to prove it)