If the withdrawal has not been received within a month, the platform will not reply

I have been withdrawing the CPT card for a month, and the customer service has been processing it without giving any reason. The reply from the account manager is to let me wait and ask me to send an email, and the platform will not give any Reply, it has been a month, and there is no news at all, and the customer's profit is not given. Who would dare to play on such a platform, only allowing customers to lose money, and not allowing customers to make profits? Advise all investors to see clearly the essence of this platform