Unable to withdraw commissions

The customer manager asked me to be their agent and I agreed. They gave me a customer without explaining their agent rules. I can see the commission through their platform but I can’t withdraw it. The customer service said it was because of that my customers were less than three with 5 lots and $1,000 in total. But the customer manager didn’t tell me about it. So I gave the rakeback with my own money, making me lose money. I wanna recommended this platform to others, however, they declined because they heard that it was difficult to withdraw funds here. Please help me get my money back.

The following is the original recommendation

佣金无法出金

客户经理让我做代理，然后我注册了代理账户。但是在没有给我完全解释清楚代理规则的情况下，给我介绍了一个客户，而且这个客户是要求代理返佣的。产生的佣金确实在平台能看到，但是不能出金。客服说我不满足3个客户入金1000美元并交易5手的硬性条件。当时客户经理并没有跟我说清楚这一点啊。现在造成了，我自己掏钱给我的客户返佣了，但是平台给我的佣金我取不出来，没赚到钱，我还亏钱了。我确实也想去给acy拉客户，但是有些人听到是acy果断拒绝，原因无一例外是疯传的无法出金时间。