Registered in	Chipre
Regulated by	CYSEC, FCA
Year(s) of establishment	10-15 years
Trading instruments	Forex (more than 60 currency pairs), indices, equities, metals (gold, silver, platinum, palladium), energy, cryptocurrencies, ETFs
Minimum Initial Deposit	Information not available
Maximum Leverage	1:500
Minimum spread	Float
Trading platform	MT4, cTrader
Deposit and withdrawal method	Bank wire transfer, credit card, google pay, apple pay, skrill, neteller
Customer Service	Email/phone number/address
Fraud Complaints Exposure	Yes

General information and regulations of TopFX

Established in 2010, TopFX is an online Forex broker regulated by CYSEC, FCA and FSA at present.

TopFX is a reputable brokerage firm established in Cyprus. It caters to individual retail traders, institutional investors, and professional traders worldwide. They offer a wide range of financial services, including Forex, Indices, Shares, Metals, Energies, Cryptocurrencies, ETFs, and more. Traders can choose from multiple account types with spreads starting from 1.0. The maximum leverage is 1:1000, allowing traders to amplify their positions. TopFX provides a seamless trading experience through their advanced platforms, MetaTrader 4 (MT4), and cTrader, available on desktop, web, and mobile devices.

In the following article, we will analyze the characteristics of this broker from various aspects, providing you with simple and organized information. If you are interested, please read on. We will also briefly summarize the main advantages and disadvantages so that you can understand the broker's characteristics at a glance.

Is TopFX legit or a scam？

Yes, TopFX Global Ltd is a company registered under the Laws of Seychelles with registration number 8424819-1 and licensed by the Financial Services Authority (FSA) of Seychelles with a Securities Dealer License No: SD037.

Another regulated entity within the group: TopFX Ltd is registered as a Cyprus investment firm (CIF) and licensed by the Cyprus Securities and Exchange Commission (CySEC) under licence number 138/11 in accordance with the Markets in Financial instruments Directive (MiFID II).

Pros and Cons

TopFX offers several advantages to traders. Firstly, they provide a diverse range of market offerings, allowing traders to access various financial instruments. Additionally, TopFX offers competitive spreads, ensuring cost-effective trading. The platform is equipped with advanced trading platforms, offering advanced features and tools for enhanced trading experiences. Furthermore, TopFX is regulated, providing a secure and reliable trading environment. Traders can also choose from flexible account options to suit their individual needs. However, it's worth noting that TopFX has limited educational resources and no fixed spread accounts. Customer support channels are also limited, and there are no social trading features or guaranteed stop loss orders available.

Pros	Cons
Diverse Market Offerings	Limited Educational Resources
Competitive Spreads	No Fixed Spread Accounts
Advanced Platforms	Limited Customer Support Channels
Regulatory Compliance	No Social Trading Features
Flexible Account Options	No Guaranteed Stop Loss Orders

Market instruments

TopFX offers investors access to conventional and popular tradable financial instruments on global financial markets, mainly Forex (more than 60 currency pairs), indices, stocks, metals (gold, silver, platinum, palladium), energy, cryptocurrencies, ETFs, etc.

1. Forex: TopFX allows traders to participate in the foreign exchange market, offering a wide selection of currency pairs. Traders can speculate on the price movements between major, minor, and exotic currency pairs, taking advantage of the volatility and liquidity of the Forex market.

2. Indices: TopFX provides trading opportunities on major global stock indices, such as the S&P 500, NASDAQ, FTSE 100, and Nikkei 225. Traders can speculate on the overall performance of a specific stock market rather than individual stocks, based on their analysis and market insights.

3. Shares: TopFX offers access to a variety of shares from global markets. Traders can invest in individual company stocks, such as Apple, Google, or Amazon, and take advantage of the price movements of these shares.

4. Metals: TopFX allows trading in precious metals like gold, silver, platinum, and palladium. These metals are often considered safe-haven assets and can be used as a hedge against inflation or economic uncertainties. Traders can speculate on the price fluctuations of these metals.

5. Energies: TopFX provides trading opportunities in energy markets, including oil and natural gas. Traders can participate in the price movements of these energy commodities, which can be influenced by geopolitical events, supply and demand dynamics, and other market factors.

6. Cryptocurrencies: TopFX offers trading in popular cryptocurrencies like Bitcoin, Ethereum, Litecoin, and Ripple. Traders can take advantage of the high volatility and liquidity of the cryptocurrency market, speculating on the price movements of these digital assets.

7. ETFs (Exchange-Traded Funds): TopFX allows traders to invest in ETFs, which are investment funds traded on stock exchanges. These funds are composed of a basket of assets, such as stocks, bonds, or commodities. Traders can gain exposure to a diversified portfolio of assets by trading ETFs.

8. Range of Markets: In addition to the above instruments, TopFX provides access to a wide range of other markets, allowing traders to explore various trading opportunities. These markets may include commodities, bonds, options, futures, and more.

Spreads and commissions for trading with TopFX

TopFX offers competitive spreads and commissions across its three account types: Zero Account, Raw Account, and VIP Account. The Zero Account features spreads starting from 1.0, while the Raw Account offers incredibly tight spreads starting from 0.0. For the VIP Account, spreads start from 0.2. Both the Zero Account and the VIP Account come with zero commissions, allowing traders to focus solely on the spreads. On the other hand, the Raw Account charges a commission of $2.75 per lot traded. These flexible options cater to traders of various strategies and preferences, ensuring cost-effective trading conditions at TopFX.

Account Types for TopFX

Demo Account: TopFX does not provide a demo account that allows you to try out the financial markets without the risk of losing money.

Live Account: TopFX provides three distinct types of trading accounts to cater to the diverse needs of traders: Zero Account, Raw Account, and VIP Account.

The Zero Account is an ideal choice for traders looking for competitive spreads without any commission charges. With spreads starting from 1.0 pip and zero commission, this account offers a cost-effective trading solution. The minimum deposit requirement of $500 ensures accessibility for traders at different levels, while the maximum leverage of 1000:1 provides flexibility in managing trading positions.

For traders seeking the tightest spreads and direct market access, the Raw Account is a suitable option. With spreads starting from 0.0 pip and a commission of $2.75 per lot traded, this account offers ultra-low-cost trading. The minimum deposit of $5000 reflects a higher commitment level, attracting more experienced traders. Additionally, the account provides a maximum leverage of 1000:1, allowing traders to amplify their trading potential.

The VIP Account is designed for high-volume and high-net-worth traders who require personalized support and exclusive features. With spreads starting from 0.2 pip and zero commission, this account offers competitive trading conditions. The minimum deposit requirement of $50,000 ensures that only elite traders can access the VIP Account, providing a tailored trading experience. The maximum leverage of 1000:1 enables traders to maximize their capital efficiency.

How to open an account？

The account opening process with TopFX is straightforward and can be completed in a few simple steps:

1. Registration: Visit the TopFX website and click on the “Open Account” or “Register” button. You will be directed to a registration form where you need to provide your personal details such as name, email address, and phone number. Create a username and password for your account.

2. Verification: After submitting the registration form, you will need to go through a verification process to comply with regulatory requirements. This typically involves submitting identification documents such as a passport or driver's license, as well as proof of address such as a utility bill or bank statement. TopFX will review and verify your documents.

3. Account Selection: Once your account is verified, you can choose the type of trading account that best suits your needs. Select from the Zero Account, Raw Account, or VIP Account, considering factors such as spreads, commissions, minimum deposit, and leverage. Take the time to review and understand the features and conditions of each account type before making a decision.

4. Funding Your Account: After selecting your desired account type, it's time to fund your trading account. TopFX offers multiple convenient payment methods, including bank wire transfer, credit/debit card, and online payment systems. Follow the instructions provided on the website to deposit the minimum required amount or any additional funds you wish to allocate for trading.

5. Start Trading: Once your account is funded, you can log into the TopFX trading platform using your credentials. Familiarize yourself with the platform's features and tools, and you're ready to start trading. Choose from a wide range of market instruments, analyze the market, place trades, and manage your positions.

It's important to note that the account opening process may vary slightly based on individual circumstances and regulatory requirements. TopFX strives to make the process as efficient and user-friendly as possible, providing support and guidance throughout the journey to ensure a smooth account opening experience.

Trading platforms offered by TopFX

TopFX offers traders two high-performance trading platforms in the retail sector, MT4 and cTrader. Both support automated trading solutions, occupying the top two places in this sub-sector. The trading platform options at TopFX are excellent and show that the management understands traders' needs. Traders can opt for an enhanced MT4 trading platform or cTrader as an alternative.

Leverage offered by TopFX

At TopFX, leverage allows traders to amplify their trading positions. With a maximum leverage of 1000:1, offered across all three account types - Zero Account, Raw Account, and VIP Account - traders can control larger positions in the market with a smaller initial capital investment. This high leverage enables potential for increased profits, but it is important to remember that it also carries a higher level of risk. Traders should exercise caution and employ proper risk management strategies when utilizing leverage to maximize their trading opportunities at TopFX.

Deposit and withdrawal methods and fees

TopFX offers a wide range of options for Deposit & Withdrawal, making it convenient and flexible for traders. Users can choose from various methods including Credit/debit cards, Bank Wire Transfer, E-wallets, and Cryptocurrency, such as PayPal, Skrill, Neteller, China UnionPay, mPay, FasaPay, Webmoney, among others. Each method may have different minimum deposit requirements, but the overall minimum deposit is $50. Whether you prefer traditional banking methods, digital wallets, or even cryptocurrencies, TopFX ensures that you have plenty of options to fund your trading account and make withdrawals. This diverse range of options allows traders to choose the method that suits them best and provides a seamless and hassle-free experience when it comes to managing their funds.

Educational resources

A series of educational resources is available at TopFX, such as trading signals, news, trading central, market analysis, etcetera.

Customer support of TopFX

The customer support, offered by TopFX, is moderate. That is, it has the basics like email, phone number, address, social networks, multilingual service. These are necessary, but it will be better if it could offer more like live chat, callback, Q&A, and so on.

Here are more details about the customer support service

Languages: English, Spanish, Arabic, Chinese, French, Portuguese and so on.

Address: CT House, Unit 8, Office No 8H, Providence Mahe Seychelles

Phone: +248 4374705

Email: support@topfx.com.sc

Social media: Facebook, Instagram, LinkedIn

Users exposures on WikiFX

On our website, you can see that some users have reported scams. Please be aware and exercise caution when investing. You can check our platform for information before trading. If you find such fraudulent brokers or have been a victim of one, please let us know in the Exposure section, we would appreciate it and our team of experts will do everything possible to solve the problem for you.

Customer Support

TopFX provides excellent customer support through multiple channels, ensuring that traders receive timely assistance whenever they need it. Users can reach out to their customer support team via phone, email, and live chat. With the phone option, traders can directly speak with a representative who can address their queries and provide real-time assistance. Email support allows traders to send detailed inquiries or requests, and the TopFX team strives to respond promptly with helpful solutions. Live chat is another convenient option, enabling traders to have instant conversations with support agents, allowing for quick resolutions to their concerns. Whether you prefer the convenience of live chat, the personal touch of a phone call, or the detailed communication of an email, TopFX's customer support team is dedicated to delivering efficient and effective assistance to ensure a smooth trading experience for all users.

Educational Resources

TopFX offers a range of educational resources to help traders enhance their knowledge and improve their trading skills. They provide webinars where experts share valuable insights and strategies. Traders can access informative articles that cover various trading topics and market trends. Tutorials are available to guide users through different aspects of trading, from basic concepts to advanced techniques. Additionally, TopFX provides comprehensive market analysis, including technical and fundamental analysis, to assist traders in making informed decisions. With these educational resources, traders can stay updated, learn new strategies, and develop a better understanding of the financial markets, ultimately improving their trading performance.

Conclusion

In summary, TopFX is a reputable brokerage firm based in Cyprus, offering a diverse range of financial services to individual retail traders, institutional investors, and professional traders worldwide. With a wide range of market instruments, competitive spreads, and advanced trading platforms like MetaTrader 4 and cTrader, TopFX provides traders with a comprehensive and reliable trading experience. The company is regulated by the Financial Services Authority (FSA) of Seychelles and the Cyprus Securities and Exchange Commission (CySEC), ensuring a secure and trustworthy trading environment. Traders can choose from flexible account options, including the Zero Account, Raw Account, and VIP Account, with varying spreads, commissions, and leverage options. While TopFX offers excellent customer support, it has limited educational resources and lacks certain features like fixed spread accounts, social trading, and guaranteed stop loss orders. Overall, TopFX offers a solid trading platform with competitive conditions, suitable for traders of all levels.

FAQs

Q: Is TopFX a regulated broker？

A: Yes, TopFX is a regulated broker. It is authorized and regulated by several top-tier financial authorities, including the Financial Conduct Authority (FCA) in the UK, the Cyprus Securities and Exchange Commission (CySEC) in Cyprus.

Q: What trading instruments are available at TopFX？

A: TopFX offers a wide range of trading instruments, including Forex, Indices, Shares, Metals, Energies, Cryptocurrencies, ETFs, Range of Markets

Q: What trading platforms does TopFX offer？

A: TopFX offers several trading platforms, including MetaTrader 4 and cTrader.

Q: What is the minimum deposit required to open an account with TopFX？

A: The minimum deposit required to open an account with TopFX is $50.

Q: What is the maximum leverage offered by TopFX？

A: The maximum leverage offered by TopFX is 1:1000.

Aspect	Information
Registered Country	Japan
Founded Year	15-20 years ago
Company Name	Goldenway Japan Co., Ltd.
Regulation	Regulated in Japan by the Financial Services Agency
Minimum Deposit	Not specified
Maximum Leverage	Up to 25x for most major currency pairs; 12.5x for specific pairs (TRY/JPY, ZAR/JPY, MXN/JPY)
Spreads	Spreads on various currency pairs
Trading Platforms	MT4 trading system and GX trading system
Tradable Assets	FX (30 currency pairs) and Commodity CFDs
Account Types	Not specified
Demo Account	Not specified
Islamic Account	Not specified
Customer Support	Phone, email, LINE messaging platform
Payment Methods	Bank Transfer
Educational Tools	FXTF Future Chart, Technical Analysis Commentary, Margin Calculator, FXTF E-mail Magazine

Overview of FXTF

FXTF, also known as Goldenway Japan Co., Ltd., is a regulated financial entity based in Japan. With a history of 15-20 years, it operates under the supervision of the Financial Services Agency of Japan. FXTF offers trading services in the forex market, providing margin trading on 30 currency pairs and commodity CFDs. The company has a spread on various currency pairs, allowing traders to execute trades with relatively tight differences between buying and selling prices.

FXTF provides two trading platforms: the MT4 trading system and the GX trading system. The MT4 system offers PC and mobile versions for download. On the other hand, the GX trading system is designed for beginners and features a user-friendly interface.

Customer support is available through phone, email, and the LINE messaging platform. Deposits and withdrawals can be made through bank transfers, and FXTF offers quick deposit services with no additional costs. The company also provides various trading tools such as the Future Chart, Technical Analysis Commentary, Margin Calculator, and an email magazine to enhance the trading experience.

Pros and Cons

FXTF (ゴールデンウェイ・ジャパン株式会社) offers a range of features and services for traders interested in margin trading. As a regulated entity in Japan, FXTF is overseen by the Financial Services Agency. With low spreads on various currency pairs and leverage options of up to 25x, FXTF aims to attract traders looking for potential profit opportunities. The availability of both the MT4 and GX trading platforms caters to different preferences and trading styles. However, it is important to consider some limitations, such as the lack of detailed information regarding account types and demo accounts, as well as the limited payment methods restricted to bank transfers. Customer support options are also limited, and the absence of live chat or a dedicated FAQ section might be a drawback for some traders. Despite these drawbacks, FXTF's regulatory compliance and range of tradable assets make it a platform worth considering for individuals interested in margin trading.

Pros	Cons
Registered in Japan and regulated by the Financial Services Agency	No specified information about minimum deposit requirements, account types, demo accounts, or Islamic accounts
Offers leverage options for trading, up to 25 times for most major currency pairs	Limited information provided about educational tools and resources
Accepts bank transfers as a payment method	No information on the company's website regarding expiry date or nature of the “No Sharing” license type
Provides two trading platforms: MT4 and GX trading systems	Limited options for payment methods other than bank transfer
Offers a range of trading tools	Limited customer support options, no live chat or dedicated FAQ section
Provides customer support through phone, email, and LINE messaging platform

Is FXTF Legit？

FXTF (ゴールデンウェイ・ジャパン株式会社) is a regulated entity in Japan. It holds a Retail Forex License, which is regulated by the Financial Services Agency of Japan. The license number is 関東財務局長（金商）第258号. FXTF obtained its license on September 30, 2007. The licensed institution is located at 2-11-15 Mita, Minato-ku, Tokyo. Their phone number is 0345776777. The company is certified by the regulatory agency, and the certified documents can be found in Annex1 and Annex2. Unfortunately, no information is provided regarding the website, email address, expiry date, or the nature of the “No Sharing” license type.

Market Instruments

FXTF is a financial platform that provides investors with a range of market instruments to engage in margin trading.

FX: FXTF offers margin trading services on 30 currency pairs, known as FX. This instrument allows investors to participate in the foreign exchange market. FX focuses on investing in foreign currencies, providing real-time rates for trading activities. FXTF provides real-time rates for currency pairs such as USD/JPY, EUR/JPY, GBP/JPY, and AUD/JPY.

Commodity CFD: In addition to currency pairs, FXTF provides Commodity CFDs, including XAU/USD (Gold/USD) and XAG/USD (Silver/USD). These instruments allow investors to trade in the price movements of gold and silver against the U.S. dollar. The prices for these commodities are quoted in the respective currency pairs, and the spread indicates the difference between the buying and selling prices.

Pros	Cons
Wide range of currency pairs for FX trading	Limited payment methods
Availability of commodity CFDs for trading	Lack of detailed information on account types
Ability to profit from both rising and falling prices	Limited customer support options
Real-time rates provided for trading activities	No live chat or dedicated FAQ section
Access to trade gold and silver against USD	Lack of demo accounts

How to Open an Account？

STEP 1: Application for opening an account

• Click on the “口座開設” (Account Opening) button.

• Confirm and agree to the contents of the delivery documents.

• Enter your customer information, such as name and date of birth.

• After completing the application, check your email for an application reception email.

STEP 2: Submission of confirmation documents

• Depending on the identity verification method, there are two patterns:

• Take a selfie and a confirmation document from your smartphone.

• Speed opening with a smartphone:

1. After confirming your identity, the account opening examination will be conducted, and upon passing the examination, the account opening will be completed.

• Choose one of the three submission methods: “upload,” “email,” or “mail.”

• Upload your scanned or photographed identity verification documents and My Number verification documents.

1. Normal opening:

1. Alternatively, attach the documents to an email and send them to the specified email address.

1. If mailing, prepare copies of the verification documents and send them to the designated address.

STEP 3: Account opening review

• Your application will undergo an examination.

• The results of the screening will be sent to the main email address registered on the day of application.

STEP 4: Account opening completed

• Await the examination results.

• Once the account opening is approved, the process is completed.

Leverage

FXTF offers leverage options for trading. For most major currency pairs, traders can apply leverage of up to 25 times their initial investment. However, for specific currency pairs like TRY/JPY, ZAR/JPY, and MXN/JPY, the leverage available is limited to 12.5 times the initial investment.

Spreads

FXTF provides spreads on various currency pairs. The spreads offered are as follows: 0.1 pips on USDJPY, 0.3 pips on EUR/JPY, 0.2 pips on EURUSD, 0.6 pips on GBPJPY, 1.0 pips on NZDJPY, and 0.7 pips on GBPUSD. These spreads allow traders to execute their trades with relatively tight differences between buying and selling prices.

Deposit & Withdrawal

For quick deposits, customers can choose between two procedures: using their personal page or visiting a bank window or ATM. The company covers the commission fees for this type of deposit, so customers do not bear any additional costs. Deposits are reflected immediately in the trading account, with some exceptions. The minimum deposit amount for this type of deposit starts from 1,000 yen.

FXTF provides 24-hour quick deposit services, allowing customers to deposit funds into their trading accounts at any time. Additionally, they offer a “Same-day Withdrawal Service” for expedited withdrawal requests. If a withdrawal request is made before 9:00 a.m. on weekdays, the funds will be transferred to the customer's account on the same day. However, the availability of same-day withdrawals is subject to certain conditions, such as the withdrawal amount.

FXTF offers an online deposit service called “Quick Deposit” for customers who have an Internet banking contract with their affiliated banks. This service supports deposits from banks such as MIZUHO, PayPay, MUFG, and Rakuten and etc. Deposits made through this service are reflected immediately in the trading account, and the transfer fee is free. The minimum deposit amount for this service starts from 1,000 yen, and deposits can be made in units as small as 1 yen.

The minimum withdrawal amount at FXTF is set at 1,000 yen. However, it is important to note that withdrawals of less than 1,000 yen are only possible at the time of cancellation, and such transactions are processed by the company itself.

Pros	Cons
Quick deposit options	Limited information on withdrawal fees and processing times
Same-day withdrawal service available	Minimum withdrawal amount of 1,000 yen
Free transfer fees for deposits	Withdrawals less than 1,000 yen only possible at the time of cancellation

Trading Platforms

FXTF offers two trading platforms: the MT4 trading system and the GX trading system.

MT4 trading system

The MT4 trading system, also known as Metaquotes version, provides multiple options for traders. The PC installation version allows users to download the platform and access a comprehensive manual for operating it. Additionally, there is a PC browser version available, which also has a separate manual for login and operation. Traders who prefer mobile trading can download the MT4 App for iOS, Android, or iPad devices, with operation manuals provided for each platform.

GX trading system

On the other hand, the GX trading system is a comprehensive platform specifically designed for trading FX and commodity CFDs. It is recommended for beginners due to its easy-to-understand interface and simple operation. The PC web browser version of the GX trading system features a sleek design and incorporates TradingView, a widely recognized charting and analysis tool. Traders can access live trading and refer to the FX and Commodity CFD operation manuals for guidance. The smartphone version of the GX trading system is also available for both iOS and Android devices, for traders who want to trade anytime, anywhere.

Pros	Cons
Accessible through various devices	Lack of detailed information on account types
MT4 platform available for PC, mobile	Limited payment methods restricted to bank transfers
GX trading system suitable for beginners	Limited customer support options
GX platform incorporates TradingView	No live chat or dedicated FAQ section

Trading Tools

FXTF offers a range of trading tools to enhance the trading experience for its users.

1. FXTF Future Chart is a trading tool provided by FXTF that allows users to predict future price movements based on past price data. It includes a trading signal feature that displays buy and sell points on the chart, making it user-friendly even for those without extensive chart analysis knowledge. The Future Chart can be accessed through the member-only page “My Page” or the “GX Web Browser Version” after logging in. It's important to note that the rates displayed on the Future Chart may differ from those on the trading system due to different rate distributors.

2. Technical Analysis Commentary is another trading tool offered by FXTF. It provides an explanation of technical analysis, which involves predicting future price movements by analyzing past market trends. The commentary is presented in an easy-to-understand manner, making it suitable for individuals interested in studying charts and enhancing their technical analysis skills. The tool covers various aspects of technical analysis, including trends and their classifications.

3. Margin Calculator is a tool provided by FXTF that helps traders calculate the margin required for their trades. Margin refers to the collateral required to open and maintain positions in the forex market. The Margin Calculator assists traders in determining the amount of margin needed based on the trade size, leverage, and currency pair being traded. This tool helps traders manage their risk and make informed decisions when executing trades.

4. FXTF E-mail Magazine is an informational service provided by FXTF. It is a newsletter that targets customers who have an account with Mr. Tomorani Saito, the Representative Director of Win-invest Japan Co., Ltd., a well-established FX school. The e-mail magazine provides strategies directly linked to trading and market direction predictions. The newsletter is authored by Masaru Sugita, the Chairman of Win-invest Japan Co., Ltd., and Tomorani Saito, the Representative Director of the FX school. It offers valuable insights and analysis for subscribers interested in staying updated with market trends and trading strategies.

Pros	Cons
FXTF Future Chart helps predict price movements based on past data.	Rates on Future Chart may differ from those on the trading system.
Technical Analysis Commentary enhances understanding of technical analysis.	Limited information on the depth and scope of the commentary.
Margin Calculator assists in managing risk and making informed decisions.	Possible limitations or complexity in the calculation process.
FXTF E-mail Magazine provides valuable insights and analysis.	Limited information on the frequency and reliability of the newsletter.

Trading Hours

FXTF has defined trading hours for both winter and summer seasons. During winter, the trading hours are from Monday 7:05 am to Saturday 6:50 am. However, there is a scheduled maintenance period from Tuesday to Friday, lasting from 6:55 am to 7:05 am, which lasts for 10 minutes. In the summer season, the trading hours start at Monday 7:05 am and end on Saturday 5:50 am. Similarly, there is a maintenance period from Tuesday to Friday, lasting from 5:55 am to 6:05 am, which also lasts for 10 minutes. These trading hours provide a structured timeframe for traders to engage in financial activities with FXTF.

Customer Support

Reception Time: FXTF offers customer support throughout the week, with 24-hour availability during specific hours. During winter time, you can reach them from Monday 8:00 am to Saturday 7:00 am. In summer time, their support hours are Monday 8:00 am to Saturday 6:00 am. However, support is not available on weekends and during year-end and New Year holidays.

Inquiries by Phone: FXTF provides assistance regarding account opening and trading services via phone. You can contact them at 0120-445-435. The phone menu offers different options for specific inquiries. Option 1 is for inquiries about “Forex/Commodity CFD Trading,” option 2 is for inquiries about “account opening” and “deposits and withdrawals,” and option 3 is for “other inquiries.”

Inquiries by Email: For urgent matters, it is recommended to contact FXTF by phone. However, you can also send inquiries via email to support@fxtrade.co.jp. When reaching out via email, it is important to include your name and login ID, especially for customers with DEMO or LIVE accounts.

Inquiries via LINE: FXTF also offers customer support through the messaging platform LINE. However, for urgent matters, contacting them by phone is advised. To add FXTF as a friend on LINE, you can use the LINE ID @GWFX. Please avoid sharing personal information or account details in the chat support.

Conclusion

FXTF is a regulated financial platform based in Japan, offering trading services in the form of margin trading for currency pairs and commodity CFDs. It has been operating for approximately 15-20 years and is regulated by the Financial Services Agency in Japan. FXTF provides spreads on various currency pairs and offers leverage options of up to 25 times the initial investment for most major currency pairs, with a slightly lower leverage of 12.5 times for specific pairs. The platform supports two trading systems: MT4 and GX, catering to different trader preferences. FXTF also provides trading tools such as the FXTF Future Chart, Technical Analysis Commentary, Margin Calculator, and an informative email magazine. Customer support is available via phone, email, and the LINE messaging platform during specified hours. FXTF offers deposit and withdrawal services, with various methods available for customers to manage their funds. Overall, FXTF provides a regulated trading environment with offerings for traders interested in margin trading of currency pairs and commodity CFDs.

FAQs

Q: What is the leverage offered by FXTF？

A: FXTF offers leverage of up to 25 times for most major currency pairs and 12.5 times for specific pairs like TRY/JPY, ZAR/JPY, and MXN/JPY.

Q: What are the trading platforms provided by FXTF？

A: FXTF offers the MT4 trading system and the GX trading system as trading platforms.

Q: What market instruments can I trade with FXTF？

A: FXTF provides trading services for FX (30 currency pairs) and Commodity CFDs.

Q: How can I open an account with FXTF？

A: To open an account with FXTF, you need to complete an application, submit confirmation documents, undergo an account opening review, and await the approval.

Q: What are the deposit and withdrawal options with FXTF？

A: FXTF offers various deposit options, including quick deposits through personal pages or bank windows/ATMs. Withdrawals can be made with a same-day withdrawal service, subject to certain conditions.

Q: What are the customer support options provided by FXTF？

A: FXTF offers customer support through phone, email, and the LINE messaging platform.

Q: What are the trading tools offered by FXTF？

A: FXTF provides trading tools such as FXTF Future Chart, Technical Analysis Commentary, Margin Calculator, and FXTF E-mail Magazine.

Q: What are the trading hours of FXTF？

A: FXTF has defined trading hours during both winter and summer seasons, with scheduled maintenance periods.

Q: Is FXTF regulated？

A: Yes, FXTF is a regulated entity in Japan, holding a Retail Forex License regulated by the Financial Services Agency.

Q: How long has FXTF been in operation？

A: FXTF has been operating for 15-20 years.