Aspect	Information
Registered Country/Area	Saint Vincent and the Grenadines
Founded Year	Not specified
Company Name	Forex Club
Regulation	NBRB
Minimum Deposit	$10
Spreads	Starting from 0 pips
Trading Platforms	Forex Club Terminal, MetaTrader4, MetaTrader5
Tradable Assets	Stock, foreign exchange, precious metals, indices, agricultural products, crude oil, natural gas, ETFs, cryptocurrencies, and more
Account Types	Not specified
Demo Account	Available
Customer Support	Limited to email support
Payment Methods	Bank transfers, VISA, JCB, Alipay, WeChat Pay, Skrill
Educational Tools	live online, Training Courses, and Daily Faculty Information

Overview of Forex Club

Forex Club is a regulated online forex broker based in Saint Vincent and the Grenadines. The company is licensed and regulated by the National Bank of the Republic of Belarus (NBRB), providing a level of credibility and trustworthiness. Forex Club offers a diverse range of market instruments, including forex, commodities, indices, and cryptocurrencies, and has a low minimum deposit requirement of $10. The broker supports multiple trading platforms, including their proprietary Forex Club Terminal, MetaTrader4, and MetaTrader5. They also offer a demo account for traders to practice and familiarize themselves with the platform. However, Forex Club has some disadvantages, such as limited customer support only through email, a lack of comprehensive educational resources, and a lack of information on specific account types. Overall, while Forex Club provides decent offerings, there are more comprehensive options available in the market.

Is Forex Club legit or a scam？

Forex Club is a regulated online forex broker operating in Belarus. The company is licensed and regulated by the National Bank of the Republic of Belarus (NBRB). Its license number is 192580558. The NBRB is the regulatory agency responsible for overseeing financial institutions and ensuring compliance with regulations in Belarus. As a regulated broker, Forex Club is required to adhere to strict guidelines and standards set by the NBRB to provide a safe and secure trading environment for its clients. Traders can have confidence in the integrity and reliability of Forex Club's operations, knowing that the broker operates under the supervision of a reputable regulatory authority.

Pros and Cons

Forex Club has a diverse range of market instruments, providing traders with multiple options to choose from. Additionally, the broker offers a selection of trading platforms, giving users the flexibility to trade on their preferred interface. One advantage is that Forex Club operates under the regulation of NBRB, which ensures a level of trust and security for traders. Moreover, the low minimum deposit requirement of $10 makes it accessible for individuals with smaller capital to enter the market. To assist traders in honing their skills, Forex Club provides a demo account where they can practice and familiarize themselves with the platform. On a positive note, Forex Club offers commission-free investments in real stocks, allowing traders to save on trading fees. Additionally, the broker supports various deposit methods, providing convenience and flexibility for clients to fund their trading accounts.

However, it is important to note some drawbacks. Customer support is limited to email, which may cause delays in resolving issues and addressing concerns. Moreover, the educational resources provided by Forex Club are relatively limited, which may be a disadvantage for traders seeking in-depth learning materials and educational tools. Another drawback is the lack of information on specific account types, which may leave traders uncertain about the options available to them.

Pros	Cons
Diverse range of Market Instruments	Customer support is limited to email
Regulated by NBRB	Limited educational resources
A low minimum deposit of $10	Lack of information of account types
Demo Account available
Offers commission-free investments in real stocks
Multiple Trading Platforms
Various deposit methods

Market Instruments

Forex Club provides you with the most popular trading products on the market, including Stock, foreign exchange, precious metal, index, agricultural products, Crude oil and natural gas, and ETF Online Trading.

Forex

Forex trading describes the currency exchange market which refers to the global, decentralized marketplace where individuals, companies, and financial institutions exchange currencies for one another at floating rates.

Commodities

Commodity markets offer many investment opportunities for traders. Soft commodities have been traded for centuries and play a major role in portfolio diversification and risk management. Investing in contract-based tradable goods is a reliable way to mitigate risk during times of economic uncertainty.

Indices

Equity, or stock indices, are actual stock market indexes which measure the value of a specific section of a stock market. They can represent a specific stock market or a specific set of the largest companies of a nation.

Precious metals

The trading of gold and other precious metals, along with crude oil, copper, or petroleum, are hard commodities that play a major role in the commodities market and are contract-based tradable goods.

Energy

The typical feature of energy prices is high volatility due to the influence of political and environmental factors, supply and demand, extreme weather conditions, and global economic growth.

Minimum Deposit

Forex Club has a minimum deposit requirement of only $10. This minimum deposit amount was equivalent to ZAR 160 at an average current exchange rate between the US Dollar and the South African Rand at the time of writing. Forex Club allows traders to fund their accounts via several different methods.

Demo Account

Forex Club offers demo accounts with €50,000 in virtual money, accessible through web and mobile apps. When registering for a demo account, users also sign up for a real account, but they need to make a deposit to access it. Switching between demo mode and real mode on the Forex Club website or app is simple, enabling users to capitalize on quickly changing market conditions.

How to Open an Account？

To open an account with Forex Club, please follow these steps:

1. Visit the official website of Forex Club, which is https://fc-official.com/.

2. On the homepage, locate and click on the “Open an Account” or “Register” button. This will typically be displayed prominently on the website.

3. You will be redirected to the account registration page. Here, you will need to provide your personal information, such as your full name, email address, phone number, and country of residence. Ensure that all the information you provide is accurate and up to date.

4. Next, you will be prompted to choose the type of trading account you wish to open. Forex Club may offer different account types.

5. Once you have chosen your account type, you will need to agree to the terms and conditions of Forex Club.

6. Once your account has been successfully registered and verified, you will receive login credentials, including a username and password.

7. Log in to your Forex Club account using the provided credentials.

8. After logging in and setting up the trading platform, you can fund your account by choosing from the available payment methods provided by Forex Club.

Spreads & Commissions

Forex Club offers competitive spreads starting from 0 pips. Instead of charging spreads, the broker has opted to charge commissions on trades. Traders should carefully review the terms and conditions to understand the commission percentages and factors that may influence these changes.

Additional Trading Fees

Joining Forex Club is free, and there are no monthly trading fees. The only fees associated with trading are the commissions mentioned earlier. However, it's important to note that when trading financial instruments like forex, there may be additional charges such as overnight fees or swap fees when positions are held for longer than one trading day. Traders should be aware of these potential fees and factor them into their trading strategy.

Trading Platform

Forex Club offers three trading platforms, its proprietary Forex Club terminal, as well as popular and well-known trading platforms on the market, including Meta Trader 4 and Meta Trader 5.

Forex Club terminal can easily invest and make money anywhere in the world, and quickly withdraw profits online.

Meta Trader 4 is considered the most popular trading platform in the world. Whether you are an experienced trader or want to maximize your trading profits, this platform is the best platform for you to trade.

Meta Trader 5 is the latest version of the most popular forex trading software. In the new version of the MT5 terminal, in addition to traditional foreign exchange currency pair transactions, you can also trade stocks, indices, crude oil & natural gas, agricultural products, digital cryptocurrencies, ETFs, and metals.

Deposit & Withdrawal

Forex Club offers traders various deposit methods which can be used when funding accounts. Withdrawals usually must be returned by the same method used to deposit and to the same bank account. Most deposit methods are processed instantly except for bank transfers that can take several hours on occasion. Traders must ensure that they verify whether their financial institution charges its own fees. Deposit into/Withdrawal from the Forex Club can be done in the following ways: Bank transfers, VISA, JCB, Alipay, Wechat pay, or Skrill.

Customer Support

The team at Forex Club strives tirelessly to ensure that traders have access to all the necessary information to effectively navigate and utilize their platform, thus maximizing their benefits. In the event that traders encounter any queries or concerns, they can always reach out to the dedicated customer support team. Simply send an email to support-china@fxclub.org, and rest assured that a response will be provided within one working day. It is important to note, however, that the customer support services offered by Forex Club are solely limited to email correspondence.

Educational Resources

Forex Club provides a range of educational resources, including three types: live online sessions, training courses, and daily faculty information. These resources are designed to offer valuable insights and knowledge to traders. The training courses are developed and regularly updated to align with the current market realities, ensuring that traders receive the most relevant information. The Investment Academy's faculty and experts actively share their experiences and expertise through these courses, providing valuable guidance to traders.

Conclusion

Forex Club is a regulated forex broker based in Saint Vincent and the Grenadines. It is licensed and regulated by the National Bank of the Republic of Belarus (NBRB). It offers a diverse range of market instruments, including forex, commodities, indices, and cryptocurrencies, with a low minimum deposit requirement of $10. It supports multiple trading platforms, and provides a demo account for practice. However, Forex Club has limited customer support through email, lacks comprehensive educational resources, and provides little information on specific account types. The in-house trading platform may not match the standards of some competitors.

FAQs

Q: Is Forex Club a legitimate broker or a scam？

A: Forex Club is a regulated online forex broker authorized by the National Bank of the Republic of Belarus (NBRB).

Q: What is the minimum deposit requirement for Forex Club？

A: Forex Club has a minimum deposit requirement of only $10.

Q: Does Forex Club provide a demo account？

A: Yes, Forex Club offers demo accounts with €50,000 in virtual money.

Q: What trading platforms does Forex Club offer？

A: Forex Club provides three trading platforms: their proprietary Forex Club terminal, MetaTrader4 (MT4), and MetaTrader5 (MT5).

Q: What are the deposit and withdrawal methods available at Forex Club？

A: Forex Club offers various deposit methods, including bank transfers, VISA, JCB, Alipay, Wechat pay, and Skrill.

Q: How can I contact customer support at Forex Club？

A: Forex Club offers customer support via email: support-china@fxclub.org.

Q: Is this broker well regulated？

A: Yes, it is currently effectively regulated by NBRB.

Aspect	Information
Registered Country/Area	Indonesia
Founded Year	2-5 years
Company Name	PT. MRG Mega Berjangka
Regulation	Suspected clone, lacks valid regulation
Minimum Deposit	$300 (Silver account), $500 (Gold account), $5000 (Platinum account)
Maximum Leverage	1:100 (Gold and Platinum accounts), 1:200 (Silver account)
Spreads	Gold account: starting from 2.3 pips, Silver account: starting from 0.8 pips, Platinum account: starting from 2.3 pips
Trading Platforms	MT4/5 White Label
Tradable Assets	Forex, Gold, US Index, Crude Oil
Account Types	GOLD, SILVER, PLATINUM
Demo Account	Not specified
Islamic Account	Not specified
Customer Support	Phone: +62 021 - 2976 5191, Email: customercare@mrgfutures.co.id
Payment Methods	Local bank transfer
Educational Tools	Provides trading mechanisms and trading tips

Overview of MRG

MRG, also known as PT. MRG Mega Berjangka, is a financial brokerage firm based in Indonesia. However, there are suspicions regarding the legitimacy and regulatory status of this company. While MRG claims to be regulated by the Indonesian regulatory agency Badan Pengawas Perdagangan Berjangka Komoditi (BAPPEBTI) and the Jakarta Futures Exchange (JFX), these claims are suspected to be clones and the broker lacks valid regulation.

The company offers trading services through the MT4/5 White Label platform, providing access to various financial instruments such as Forex, gold, US indices, and crude oil. However, it is important to exercise caution when dealing with MRG due to the potential risks associated with its lack of valid regulation and suspicious claims.

Overall, potential investors should carefully consider the available information and exercise due diligence before engaging in any trading activities with MRG. It is advisable to seek alternative brokers with clearer regulatory statuses and a more transparent operating environment.

Pros and Cons

Equinox offers a range of pros and cons for traders to consider. On the positive side, it boasts low minimum deposit requirements, making it accessible to a wider range of individuals. Traders can also benefit from varying leverage ratios, allowing them to adjust their risk exposure. Equinox provides access to global markets, enabling traders to explore opportunities across different regions. Additionally, it offers the popular MT4 trading platform known for its user-friendly interface and advanced features. However, it's important to note the potential cons, such as the inherent risk involved in trading and the possibility of market volatility leading to losses. The available market instruments may be limited, and market conditions can impact liquidity. Traders should also be mindful of regulatory and geopolitical risks. Equinox provides multiple account options to cater to different trading preferences. Overall, traders should carefully assess these pros and cons to determine if Equinox aligns with their individual trading needs and risk tolerance.

Pros	Cons
Low minimum deposit requirements	Market volatility can lead to losses
Varying leverage ratios available	Trading involves inherent risk
Access to global markets	Limited to the offered market instruments
Offers the popular MT4 trading platform	Market conditions can impact liquidity
Different commission structures	Regulatory and geopolitical risks
Offers multiple account options

Is MRG Legit？

Based on the information provided, PT. MRG MEGA BERJANGKA (formerly PT. ASKAP FUTURES) claims to be regulated by the Indonesian regulatory agency Badan Pengawas Perdagangan Berjangka Komoditi (BAPPEBTI) under license number 05/BAPPEBTI/SI/XII/2000. However, it is stated that this claim is suspected to be a clone and the broker currently has no valid regulation.

Additionally, PT. MRG MEGA BERJANGKA claims to be regulated by the Jakarta Futures Exchange (JFX) under license number SPAB-001/BBJ/09/00, but this claim is also suspected to be a clone.

Therefore, based on the information provided, it is advised to be cautious and aware of the potential risks associated with dealing with PT. MRG MEGA BERJANGKA as it lacks valid regulation and has been flagged as suspicious.

Market Instruments

MRG offers a range of market instruments for investors to engage in trading activities.

Forex:

MRG offers Forex trading, allowing investors to trade currency pairs in the foreign exchange market. Forex trading involves speculating on the exchange rate fluctuations between different currencies. Traders can take advantage of the volatility in currency prices to potentially generate profits.

Emas (Gold):

MRG enables investors to trade gold, which is a popular commodity and a store of value. Gold trading allows investors to speculate on the price movements of gold, taking advantage of its status as a safe-haven asset and potential hedge against inflation.

US Index:

MRG provides trading opportunities in US indices, such as the S&P 500, Dow Jones Industrial Average, and Nasdaq Composite. Trading US indices allows investors to gain exposure to the overall performance of the US stock market, providing potential opportunities for profit based on the index movements.

Crude Oil:

MRG allows investors to trade crude oil, which is a globally traded commodity and a key energy resource. Crude oil trading involves speculating on the price movements of oil, which can be influenced by factors such as supply and demand dynamics, geopolitical events, and economic indicators.

Pros and Cons

Pros	Cons
Potential for profit from price movements	Market volatility can lead to losses
Diversification opportunities	Trading involves inherent risk
Access to global markets	Limited to the offered market instruments
Opportunity to hedge and manage risk	Market conditions can impact liquidity
Availability of different trading strategies	Regulatory and geopolitical risks

Account Types

MRG offers three different account types: GOLD, SILVER, and PLATINUM. Each account type has its own set of specifications and features.

GOLD Account:

The GOLD account offered by MRG has a spread starting from 2.3 pips. For forex and gold trading, there is a commission of $30 per lot, while for index and crude oil trading, the commission is $20 per lot. The minimum lot size is 0.1 lot, and the maximum lot size is 10 lots. There is no limit on the maximum number of open lots. The leverage available is 1:100. The minimum stop and limit order distance is 15 points. Trading style is specified as “No Arbitrage.” The minimum deposit required for a GOLD account is $500.

SILVER Account:

The SILVER account has a spread starting from 0.8 pips. The commission for all trades is $8 per lot. The minimum lot size is 0.1 lot, and the maximum lot size is 3 lots. The maximum number of open lots allowed is 5. The leverage offered is 1:200. The minimum stop and limit order distance is 1 point. Similar to the GOLD account, the trading style is specified as “No Arbitrage.” The minimum deposit required for a SILVER account is $300.

PLATINUM Account:

The PLATINUM account features a spread starting from 2.3 pips. For forex and gold trading, the commission is $30 per lot, and for index and crude oil trading, it is $20 per lot. The minimum lot size for this account type is 1 lot, and the maximum lot size is 50 lots. There is no restriction on the maximum number of open lots. The leverage offered is 1:100, and the minimum stop and limit order distance is 15 points. The trading style is specified as “No Arbitrage.” The minimum deposit required for a PLATINUM account is $5000.

Pros	Cons
Offers multiple account options	Limited information provided
Varying leverage ratios available	Lack of details on other trading terms
Different commission structures	Limited explanation of trading styles
Low minimum deposit requirements	Insufficient information on trading rules

How to Open an Account？

To open an account with MRG, follow these steps:

1. Visit the MRG website and click on the “Register” menu.

1. Fill in the required information accurately in the provided fields.

2. Select the type of account you wish to open.

1. Enter the captcha correctly and ensure that you have read and agreed to the Terms & Conditions.

1. Double-check that all the registration data you have provided is correct.

2. Click on the “Submit” button to complete the account opening process.

Leverage

MRG offers leverage options of 1:100 for the GOLD and PLATINUM accounts, while the SILVER account provides a higher leverage option of 1:200. Leverage allows traders to amplify their trading positions with a smaller amount of capital. It is important to note that while leverage can potentially increase profits, it also magnifies potential losses, making risk management a crucial aspect of trading with leverage. Traders should carefully consider their risk tolerance and use leverage responsibly.

Spreads & Commissions

MRG offers different account types with varying spreads and commissions. The GOLD account has a spread starting from 2.3 pips and commissions of $30 per lot for forex and gold trading, and $20 per lot for index and crude oil trading. The SILVER account features a spread starting from 0.8 pips and a fixed commission of $8 per lot for all trades. The PLATINUM account offers a spread starting from 2.3 pips and commissions of $30 per lot for forex and gold trading, and $20 per lot for index and crude oil trading. Each account type has its own minimum deposit requirement, lot sizes, leverage, and trading style specifications.

Margins

MRG applies margin charges to clients for various types of trades, such as day trades and overnight positions. The specific margin requirements differ depending on the account type. For Gold, Silver, and Platinum accounts, the margin requirements per lot are $100, $50, and $1,000, respectively.

Deposit & Withdrawal

MRG recommends that clients primarily make deposits and withdrawals via local bank transfer. However, the company has not disclosed whether any fees are charged for these methods. To make a withdrawal, clients need to follow a few steps. First, they need to log in using their registered username and password. After logging in, they should select the “Withdrawal” menu. Then, they need to enter the withdrawal amount in Indonesian Rupiah and ensure that all the withdrawal details are accurate before clicking “Submit.”

It is important to note that withdrawals made between 00:00 and 12:00 WIB will be processed on the same day by 16:00 WIB at the latest. Withdrawals made between 12:00 and 00:00 WIB will be processed on the following day by 12:00 WIB at the latest.

To make a deposit, clients should follow these steps: log in using their registered username and password, select the “Withdrawal” menu, enter the deposit amount in Indonesian Rupiah, choose the option for local bank transfer, select the appropriate bank account based on the provided details, and ensure that all the deposit information is accurate before clicking “Submit.”

Pros	Cons
Allows deposits and withdrawals via local bank transfer	Lack of information about potential fees
Withdrawals processed within specific timeframes	Limited options for deposit and withdrawal methods
Clear instructions provided for the withdrawal process	No mention of alternative payment methods

Trading Platforms

MRG offers the MT4 (Metatrader 4) platform, which is widely recognized as one of the most widely used trading platforms among traders. With the MT4 platform, MRG Mega Berjangka provides traders with the opportunity to stay connected to the market at all times. The platform offers various options of Metatrader that can be tailored to suit individual needs.

The MT4 platform is known for its user-friendly interface and comprehensive charting capabilities, allowing traders to analyze price movements, apply technical indicators, and implement various trading strategies. It also provides real-time quotes, news feeds, and a wide range of trading tools to enhance the trading experience.

Traders using the MT4 platform can access a variety of financial instruments, including Forex, commodities, indices, and CFDs. The platform supports multiple order types, including market orders, limit orders, and stop orders.

One of the advantages of the MT4 platform is its extensive library of third-party plugins and expert advisors (EAs). Traders can utilize these tools to automate their trading strategies, perform backtesting, and receive trade signals based on predefined conditions.

Pros	Cons
User-friendly interface	Limited customization options
Comprehensive charting features	Limited integration with other platforms
Real-time quotes and news feeds	Limited selection of order types
Wide range of trading tools	Limited platform updates
Access to third-party plugins and EAs	Potential for system glitches

Trading Tools

MRG provides educational resources to enhance traders' knowledge and understanding of the financial market. They offer explanations of common terms related to the financial market and financial instruments. This educational material can be beneficial for traders looking to expand their understanding and improve their trading strategies.

Mekanisme Trading:

MRG offers trading mechanisms that allow traders to execute their trades. These mechanisms provide a platform for traders to enter, modify, or close their positions in the financial market. The trading mechanisms offered by MRG facilitate the buying and selling of various financial instruments, providing traders with the necessary tools to participate in the market.

Tips Trading:

MRG provides trading tips to assist traders in making informed decisions. These tips may include market analysis, trading strategies, and insights into potential trading opportunities. The tips offered by MRG can be helpful for traders looking for guidance and ideas in their trading activities.

Pros	Cons
Provides educational resources	Lack of specific details on the trading tools
Facilitates trading execution	Limited information on the effectiveness of tips
Offers trading tips for informed decisions	No information on advanced trading tools or features

Customer Support

1. Penanganan Pengaduan Nasabah: MRG provides a customer support unit specifically dedicated to handling customer complaints. This unit is responsible for addressing and resolving any issues or concerns raised by customers. Customers can contact the Unit Pengaduan through various channels, including telephone and email. The customer support team aims to provide prompt assistance and aims to respond to customer inquiries within a maximum of 2x24 hours.

2. Unit Pengaduan: The Unit Pengaduan is the department within MRG that focuses on handling customer complaints. Customers can reach out to this unit via telephone at 021-7278 1710 (Hunting) or 021-7278 1721. Additionally, they can also contact the unit through email at customercare@mrgfutures.co.id. The Unit Pengaduan is responsible for providing complaint handling services to customers and explaining the Standard Operational Procedures (POS) for complaint handling, including the procedures for using the BAPPEBTI Online Complaint System.

3. Contact Information: MRG's customer support can be reached through various contact channels. Customers can fill out the contact form available on their website or directly contact the Unit Pengaduan through the provided telephone numbers. The company's official website is www.mrgfutures.co.id. The physical address of MRG is Senayan City, Panin Tower Lt. 22, Jl. Asia Afrika Lot 19, Jakarta Selatan 10270.

Conclusion

In conclusion, MRG Mega Berjangka has both advantages and disadvantages. On the positive side, MRG offers a range of market instruments for trading, including forex, gold, US indices, and crude oil, providing investors with diversification opportunities. They also provide the widely recognized MT4 trading platform, known for its user-friendly interface and comprehensive charting features. Additionally, MRG offers multiple account options with varying leverage ratios and low minimum deposit requirements. On the other hand, MRG's lack of valid regulation raises concerns about its credibility and potential risks associated with trading. The limited information provided about trading terms, fees, and alternative payment methods is also a disadvantage. Traders should exercise caution and consider these drawbacks before engaging with MRG Mega Berjangka.

FAQs

Q: Is MRG a legitimate broker？

A: Based on the information provided, MRG lacks valid regulation and has been flagged as suspicious. It is advised to exercise caution and be aware of the potential risks associated with dealing with MRG.

Q: What market instruments does MRG offer？

A: MRG offers trading opportunities in Forex, Gold, US Indices, and Crude Oil.

Q: What are the different account types offered by MRG？

A: MRG offers three account types: GOLD, SILVER, and PLATINUM, each with its own specifications and features.

Q: How do I open an account with MRG？

A: To open an account with MRG, visit their website, click on the “Register” menu, fill in the required information accurately, select the account type, enter the captcha correctly, agree to the Terms & Conditions, double-check the provided data, and click “Submit.”

Q: What leverage options does MRG provide？

A: MRG offers leverage options of 1:100 for GOLD and PLATINUM accounts, and 1:200 for the SILVER account.

Q: What are the spreads and commissions charged by MRG？

A: The spreads and commissions vary depending on the account type. The GOLD account has a spread starting from 2.3 pips, the SILVER account has a spread starting from 0.8 pips, and the PLATINUM account has a spread starting from 2.3 pips. Commissions are $30 per lot for forex and gold trading, and $20 per lot for index and crude oil trading in GOLD and PLATINUM accounts, while the SILVER account has a fixed commission of $8 per lot for all trades.

Q: How can I make deposits and withdrawals with MRG？

A: MRG recommends using local bank transfer for deposits and withdrawals. The specific fees associated with these methods are not disclosed. To make a withdrawal or deposit, follow the instructions provided on the MRG website.

Q: What trading platform does MRG offer？

A: MRG offers the widely recognized MT4 (Metatrader 4) platform, known for its user-friendly interface, comprehensive charting features, real-time quotes, news feeds, and a wide range of trading tools.

Q: What trading tools does MRG provide？

A: MRG provides educational resources, trading mechanisms for execution, and trading tips to assist traders in making informed decisions.

Q: How can I contact MRG's customer support？

A: You can contact MRG's customer support unit dedicated to handling customer complaints through telephone numbers or email. The contact information can be found on their official website.