Soolike platform agent (Xu Heng) (Xiao Huang) induced me to open an account on this platform by offering promotional bonuses and deposit incentives around the end of 2024. Throughout 2025, I repeatedly requested withdrawals, only to be denied under various pretexts. Finally, on December 6, 2025, they deleted my backend account and removed all contact information.

Do not use this platform. They can delete transaction records behind the scenes to trigger margin calls, and then freeze your account so you can't log in.

SOOLIKE terminated the partnership in November and replied via email: "Your refund request for account 3****2 has been approved. The refund amount is USD 2,981. Your refund is expected to arrive within approximately 15 business days. Please monitor the changes in your account funds." It has now been over 20 business days, but the refund has still not been received. Emails sent to the platform inquiring about the refund have also gone unanswered. We urge the platform to arrange the refund as soon as possible.

There's still money in there. They just deleted the account outright. How do I contact their customer service to withdraw funds?

The withdrawal was requested the day before, and the next day a fake order was opened directly to liquidate your position. I have been monitoring the account throughout the process. The withdrawal has not been credited to the account up to now.

Absolutely terrible. Customer service never responds. Withdrawals through brokers are constantly delayed. My account has been frozen for trading. I submitted a withdrawal request, but it remains unprocessed. Then, on the third day, they automatically added fake orders, causing my account to blow up. Stay away from this scam platform.

Watched the entire process, automatically generated several high-loss orders for me, clearing the account to zero.

Recently, on social video platforms like Bilibili and Douyin, some are attracting customers by promoting quantitative trading with stable profits, claiming high win rates, small stop-loss risks, and automated trading via neural network quantitative programs. They then ask clients to deposit amounts ranging from $2,000 to tens of thousands of dollars, only to blow up their accounts within a week. Withdrawal requests are often delayed with various excuses. Everyone, be cautious and avoid falling for these scams.

I got scammed, so why did my account get liquidated?

The platform's recommended strategy placed random orders without any apparent issues, leading to a margin call. When I contacted customer service, they ignored me.

The sudden increase in trading volume was due to EA distortion, requiring the platform to compensate for losses.

Inducing account openings Delaying withdrawals with various excuses Accounts suddenly placing large-volume trades at abnormal price points Evidently designed to deliberately blow up accounts