Hello, thank you for your previous feedback on the related matters. Regarding the issues you previously raised about withdrawal receipts and ticket handling, the platform has completed the relevant verification and has communicated with the customer for resolution. The related matters have been properly resolved and closed. We apologize for the untimely response during the previous communication process. The platform will carefully listen to the issues raised by customers; for the actual situation, we also insist on handling matters based on facts, records, and final verification results. The platform always respects customers' reasonable feedback and appeals, and will take full responsibility for each issue. Regarding the shortcomings in service during this process, we will carefully summarize and further optimize the relevant procedures. Issues can be reported, facts need to be verified, and the final results shall be based on objective facts and the platform's verification results. For matters that have been properly resolved, GINZO will not make unnecessary extensions, and will respond to customer concerns with actual handling results. Thank you for your understanding and cooperation, and thank you for everyone's attention. GINZO Official